Remote Call Center Supervisor - Healthcare Team Lead

BroadPath Healthcare Solutions; Tucson (AZ); Remote; USD 42.000 - 65.000; Vollzeit

Zusammenfassung

BroadPath Healthcare Solutions is hiring a Call Center Supervisor to oversee a remote team working from home in the United States. The role focuses on daily team management, coaching, and meeting metrics for quality, adherence, service level, and average handling times.

The ideal candidate has health‑care call center supervisory experience, strong communication skills, and solid technical aptitude, including Windows platforms.

Qualifikationen

• Minimum of one year of recent experience as a call center supervisor (preferably managing a healthcare member services team).
• Experience managing employee performance including coaching to call center metrics.
• Must have strong technical skills (Microsoft Windows, keyboarding skills, strong systems aptitude, etc.).
• Experience with support channels including telephone, email, and chat.
• Excellent verbal and written communication skills.
• High school diploma or equivalent.

Aufgaben

• Accountable for the daily, weekly, and monthly activities of all team members.
• Set priorities for the team to ensure task completion and performance goals such as quality, adherence, service level and average handling times are met.
• Ensures compliance with policies, procedures, and state and federal regulations.
• Monitor performance and provide coaching and feedback to team members.
• Assists the team with escalated calls as needed.
• Monitors team chat to answer questions and discuss project priorities with the team.
• Assist Workforce Management in developing and managing schedules.
• May be managing local and remote team members.
• Monitor and evaluate team calls on a daily/weekly basis.

Kenntnisse

Call center mgmt

Coaching & feedback

Performance metrics

Remote team leadership

Microsoft Windows

Ausbildung

High school diploma

Tools

Microsoft Windows

Jobbeschreibung

BroadPath Healthcare Solutions is hiring a Call Center Supervisor to oversee a remote team working from home in the United States. The role focuses on daily team management, coaching, and meeting metrics for quality, adherence, service level, and average handling times.

The ideal candidate has health‑care call center supervisory experience, strong communication skills, and solid technical aptitude, including Windows platforms.