Remote Call Center Supervisor - Healthcare Support Lead

MaziCTools; United States; Remote; USD 41,000 - 83,000; Full time

Job summary

Aetna Health in the United States is seeking a Minute Clinic Call Center Supervisor to lead a team of 15-25 agents, overseeing performance, coaching, and quality assurance. The role requires managing day-to-day operations and escalations, with shift options 8:00-4:30 or 9:00-5:30 and a 4-week EST training period.

Reporting to the Call Center Operations Manager, you will drive KPI outcomes, ensure policy compliance, and partner with vendors to maintain service levels while supporting a fast-paced

Qualifications

• 2 years of customer service experience.
• 2 years in a leadership role.
• Bachelor's degree preferred.

Responsibilities

• Oversee agent performance, coaching and development.
• Manage KPI tracking, quality assurance and efficiency.
• Handle day-to-day call center operations and escalations.
• Report to Call Center Operations Manager.

Skills

Customer service

Leadership

Coaching

Education

GED/High School

Bachelor's degree (preferred)

Tools

PowerPoint

Word

Excel

Job description

Aetna Health in the United States is seeking a Minute Clinic Call Center Supervisor to lead a team of 15-25 agents, overseeing performance, coaching, and quality assurance. The role requires managing day-to-day operations and escalations, with shift options 8:00-4:30 or 9:00-5:30 and a 4-week EST training period.

Reporting to the Call Center Operations Manager, you will drive KPI outcomes, ensure policy compliance, and partner with vendors to maintain service levels while supporting a fast-paced