Remote Call Center Specialist

MCI; Cheyenne (WY); On-site; USD 30,000 - 45,000; Full time

Benefits offered by this job

Paid Time Off (PTO)

Health, dental, and vision coverage

Retirement savings programs

Career growth opportunities

Paid training programs

Job summary

MCI is seeking a dedicated Call Center Representative in Cheyenne, Wyoming, responsible for assisting customers through inquiries and providing quality service. This role includes resolving issues and ensuring customer satisfaction.

Applicants must have a high school diploma or equivalent and demonstrate excellent communication skills. The position offers various benefits including health coverage, paid time off, and growth opportunities.

Qualifications

• Must be 18 years of age or older.
• Excellent organizational, written, and oral communication skills.
• Ability to type swiftly and accurately (20+ words per minute).
• Highly reliable with regular attendance and punctuality.

Responsibilities

• Listen to customers, understand needs, and resolve issues.
• Utilize systems and technology for account management.
• Recognize sales opportunities and apply sales skills.
• Escalate customer dissatisfaction to the managerial team.

Skills

Organizational skills

Written communication

Oral communication

Customer service orientation

Multi-tasking

Education

High school diploma or equivalent

Tools

Microsoft Office Suite

Windows operating system

Job description

MCI is seeking a dedicated Call Center Representative in Cheyenne, Wyoming, responsible for assisting customers through inquiries and providing quality service. This role includes resolving issues and ensuring customer satisfaction.

Applicants must have a high school diploma or equivalent and demonstrate excellent communication skills. The position offers various benefits including health coverage, paid time off, and growth opportunities.