Remote Call Center Representative - Non-Emergency Medical Transportation (Entry Level)

Berlin-Wheeler; United States; Remote; USD 15,000 - 17,000; Full time

Job summary

Berlin-Wheeler, Inc. is seeking a Remote Call Center Representative to assist members with non-emergency medical transportation. You will handle inbound calls, schedule trips, and confirm rides to ensure safe, timely transportation.

This is an entry-level, work-from-home position with a clear pay progression. Starting pay is $11.00 per hour, with a $1.00 per hour raise after 90 days of full-time employment, bringing the rate to $12.00 per hour. Weekend hours receive an extra $0.50 per hour.

Qualifications

• High school diploma or equivalent.
• Clear, friendly phone communication and good listening skills.
• Comfortable with computers and typing, and able to learn new software quickly.
• Strong attention to detail and the ability to multitask.
• A quiet, private home workspace with reliable high-speed internet.
• Ability to work a set schedule.

Responsibilities

• Answer inbound calls from members requesting non-emergency medical transportation.
• Set up trips for members and enter accurate trip details in our system.
• Confirm scheduled rides with members.
• Call medical providers and vendors to confirm appointments.
• Check on transportation status to make sure members arrive on time.
• Resolve questions and concerns with professionalism, empathy, and patience.
• Document every call and follow privacy and compliance requirements.

Skills

Phone communication

Active listening

Typing

Computer proficiency

Learning new software

Attention to detail

Multitasking

Home office setup

High-speed internet

Schedule flexibility

Education

High school diploma or equivalent

Job description

Job Type: Full-Time | Experience: Entry Level, No Experience Required to Apply

Pay: $11.00/hour, increasing to $12.00/hour (about 9%) after 90 days of full-time employment, plus a $0.50/hour weekend shift differential

About the Role

Berlin-Wheeler, Inc. is hiring a Remote Call Center Representative to help members get to their medical appointments. In this work-from-home customer service role, you will answer inbound calls, schedule non-emergency medical transportation (NEMT) trips, and make sure every member has a safe, reliable ride. If you enjoy helping people, have strong phone skills, and want an entry-level remote job with a clear pay increase, we want to hear from you.

Pay and Schedule

Starting pay: $11.00 per hour

Pay increase: $1.00 per hour (about 9%) after 90 days of full-time employment, bringing pay to $12.00 per hour

Weekend shift differential: an additional $0.50 per hour for weekend hours worked

Operating hours: 7 days a week, 7:00 AM – 9:00 PM

What You Will Do

• Answer inbound calls from members requesting non-emergency medical transportation
• Set up trips for members and enter accurate trip details in our system
• Confirm scheduled rides with members
• Call medical providers and vendors to confirm appointments
• Check on transportation status to make sure members arrive on time
• Resolve questions and concerns with professionalism, empathy, and patience
• Document every call and follow privacy and compliance requirements

What You Bring

• Must live in and work from the state of Kansas
• High school diploma or equivalent
• Clear, friendly phone communication and good listening skills
• Comfortable with computers and typing, and able to learn new software quickly
• Strong attention to detail and the ability to multitask
• A quiet, private home workspace with reliable high-speed internet
• Ability to work a set schedule