Remote Transportation Care Coordinator

ACC Premiere; Lexington (SC); A distancia; USD 13.000 - 19.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Paid training

Equipment provided

Descripción de la vacante

ACC Premiere, LLC. is hiring for remote customer service representatives to schedule non-emergency medical transportation for members and facilities.

You will handle high volumes of calls, provide clear options, and ensure a smooth transportation experience with empathetic communication and professional conduct. Ideal candidates have at least 2 years of call center experience, strong written and spoken English skills, and comfort troubleshooting basic tech issues.

Formación

• Minimum of 2 years’ customer service experience in a call center environment.
• Experience with diagnosing and troubleshooting technology.
• Excellent written and verbal communication skills; both internally and externally, ensuring clarity and courtesy in every interaction.
• Adaptable and open to change; willing to learn and grow with the company.
• Professionalism in all aspects of work; including presenting oneself and respecting colleagues and clients.

Responsabilidades

• Handle high volumes of inbound and outbound calls from members and facilities to schedule non-emergency medical transportation.
• Deliver exceptional customer service and assist with complex member interactions.
• Consult with members to understand needs and identify appropriate transportation options.
• Communicate clearly and professionally, adapting approach to diverse personalities.
• Maintain a calm, empathetic, and professional tone in all interactions.

Conocimientos

Customer service

Troubleshooting tech

Verbal & written communication

Accountability

Descripción del empleo

Are you passionate about delivering exceptional customer service?At ACC Premiere, we provide outstanding service experiences for consumers of well-known brands through phone, social media, live-chat, and email. We pride ourselves on our promote-from-within culture, fostering communication, and creating an employee-centric work environment. We offer paid training and supply the equipment you will need.If you have healthcare scheduling, customer service, and/or call center experience, we want to hear from you!We are hiring for remote positions in the following states: AL, AR, GA, ID, IA, KS, NC, OH, OK, PA, SC, TN, TX, and WV!Pay rate $11.50/hourRESPONSIBILITIES:You will be responsible for handling high volumes of inbound and outbound phone calls from members and facilities to assist them with scheduling their non-emergency medical transportation needs. We’re committed to ensuring members can access their essential healthcare appointments with ease. Through the use of technology and automation, we streamline the transportation experience, making it more reliable and stress‑free so patients can focus on their health.Key Responsibilities:Deliver exceptional customer service while handling escalated or complex member interactionsConsult with members to understand their needs and identify the most appropriate transportation optionsCommunicate clearly and professionally using strong verbal communication skillsAdapt your approach to support a wide range of member personalities, needs, and situationsUse positive, empathetic language to represent yourself and the company in a professional mannerWORK ENVIRONMENT AND WORKSPACE:A dedicated home office workspace, ideally a separate room with its own doorSufficient space to properly set up the workstationAbility to hardwire internet with a direct connection from the router to the laptop, along with a stable and reliable high‑speed internet connectionThree available power connections — either three outlets or a power stripRemote employees must maintain the same level of availability, professionalism, and focus as expected in an on‑site work environment. Remote work is not a substitute for child or elder care; employees are expected to have appropriate caregiving arrangements during scheduled work hoursNo personal disruptions during scheduled hours (e.g., loud music, non‑work‑related phone calls, or interruptions from household members) to ensure a quiet, distraction‑free environmentAbility to adhere to a 40‑hour workweek without leaving the home office for personal reasons outside of scheduled lunch or break timesEmployees must be able to participate in video or phone meetings and remain reachable during scheduled work hoursPREFERRED SKILLS:Minimum of 2 years’ customer service experience in a call center environmentExperience with diagnosing and troubleshooting technologyREQUIRED SKILLS:Excellent written and verbal communication skills; both internally and externally, ensuring clarity and courtesy in every interactionAdaptable and open to change; embracing new challenges and having the willingness to learn and grow with the companyProfessionalism in all aspects of work; including how we present ourselves, maintaining a positive attitude, and demonstrating respect towards colleagues and clientsAccountability to take ownership of tasks and responsibilities; including meeting deadlines, delivering quality work, adhering to schedules, and being proactive in addressing any issues that may ariseTRAINING INCLUDES:Systems TrainingLive Remote TrainingDayshift Training100% attendance is required during training periodSCHEDULE:8-hour shiftFull-time onlyFirst Shift and Second Shift After-training Schedules (mid-mornings and afternoons)Schedules will include a weekend shiftClient - assigned breaks (changes daily, based on the clients' needs)Schedules are assigned in the interview process and will remain permanentBENEFITS:Health, dental, vision, and life insurance401(k)Daily Pay After 30-Days of EmploymentEmployee assistance programGym membership subsidyReferral ProgramIf you require alternative methods of application or screening, you must approach the employer directly to request this as Indeed is not responsible for the employer's application process.Ready to make a difference? Apply today and join a team that values your skills and contributions!