Remote Call Center Specialist — Appointment Setter (STL)

BizzyCar; St. Louis (MO); On-site; USD 40,000 - 42,000; Full time

Benefits offered by this job

Competitive pay

401(k) plan

Paid time off

Ongoing training

Collaborative team culture

Job summary

BizzyCar, Inc. is hiring a Call Center Representative based in St.

Louis to support our remote call center operations, responding to inbound texts about recalls, converting inquiries into scheduled appointments, and logging details across BizzyCar and dealer systems. You will work with BPO partners, report to the Assistant Call Center Manager, and collaborate with a distributed team to maintain high service levels.

Qualifications

• Minimum of 1 year of experience in a high-volume call center environment.
• Experience with SMS/text-based customer service or chat support platforms.
• Proven ability to manage high message/call volume without sacrificing quality or accuracy.
• Excellent written communication skills, with a clear, concise, and professional texting style.
• Comfortable navigating and multitasking across multiple software systems simultaneously.
• Strong time-management skills and the ability to work independently within a remote, distributed team.

Responsibilities

• Respond quickly and professionally to inbound customer text messages regarding vehicle recalls and service needs.
• Convert service inquiries into scheduled appointments.
• Accurately log customer, vehicle, and appointment details across BizzyCar's platform and dealership systems.
• Follow up with unresponsive or incomplete leads to maximize scheduling conversion.
• Escalate complex or unresolved issues to the Assistant Call Center Manager or appropriate team member.
• Develop strong working knowledge of BizzyCar's platform, recall processes, and dealership partner requirements to confidently address customer questions.
• Partner with BPO call center agents to maintain consistent messaging, tone, and service quality across every customer touchpoint.
• Consistently meet or exceed key performance metrics, including response time, conversion rate, and customer satisfaction.

Skills

Call center experience

SMS/chat support

Multitasking across software

Written communication

Time management

Independent remote work

Tools

CRM software

Scheduling software

Job description

BizzyCar, Inc. is hiring a Call Center Representative based in St.

Louis to support our remote call center operations, responding to inbound texts about recalls, converting inquiries into scheduled appointments, and logging details across BizzyCar and dealer systems. You will work with BPO partners, report to the Assistant Call Center Manager, and collaborate with a distributed team to maintain high service levels.