Remote Call Center Quality Auditor – Healthcare

ATI Health; United States; On-site; USD 27,552 - 33,062; Full time

Job summary

ATI Health is seeking a Quality Auditor to ensure quality assurance for both inbound and outbound calls in Patient Access Management. The role involves scoring calls, analyzing agent performance, and providing coaching.

This remote position requires individuals with call center and healthcare experience. Candidates must maintain a positive attitude and contribute to an exceptional customer experience while working Monday to Friday, between 7:00 am and 7:00 pm Central time.

Qualifications

• 1-2 years of Call Center Experience required.
• 1 year of Healthcare experience required.
• Preferred: 4 years Call Center Experience.
• Preferred: 4 years Healthcare experience.

Responsibilities

• Auditing interactions both inbound and outbound.
• Analyzing agent behaviors and problem-solving skills.
• Communicate findings to leadership.
• Identify opportunities to improve workflow through Quality Data.
• Provide positive coaching maintaining high customer service.

Skills

Quality Management Platforms

Microsoft Office

Workforce Management Platforms

Education

High School Diploma, GED

Job description

ATI Health is seeking a Quality Auditor to ensure quality assurance for both inbound and outbound calls in Patient Access Management. The role involves scoring calls, analyzing agent performance, and providing coaching.

This remote position requires individuals with call center and healthcare experience. Candidates must maintain a positive attitude and contribute to an exceptional customer experience while working Monday to Friday, between 7:00 am and 7:00 pm Central time.