Remote Call Center Pro — Customer Experience Advocate

MCI; Grand Forks Air Force Base (ND); Hybrid; USD 32,000 - 42,000; Full time

Benefits offered by this job

Paid Time Off

Health Benefits

Retirement Savings

Life Insurance

Career Growth

Training

Job summary

MCI is seeking a dedicated Call Center Representative to join our team in a role that supports both on-site and remote agents. You will handle customer inquiries, provide accurate information, and resolve issues to ensure a positive experience.

The ideal candidate has strong communication skills, is customer service oriented, and proficient with MS Office. Training and career growth opportunities are available to help you succeed.

Qualifications

• Basic customer service experience
• Strong communication, both written and verbal
• Ability to type 20+ wpm and navigate computer systems efficiently

Responsibilities

• Listen to customers, understand needs, and resolve issues
• Use systems to complete account management tasks
• Identify sales opportunities and apply upsell skills
• Explain products and processes to customers
• Escalate dissatisfied customers appropriately
• Strive for first call resolution through problem solving

Skills

Excellent communication

Customer service oriented

Typing 20+ wpm

MS Office basics

Multi-tasking

Problem solving

Punctuality

Education

High school diploma or equivalent

Tools

MS Office Suite (Excel, PowerPoint, Word, Outlook)

Windows OS

Job description

MCI is seeking a dedicated Call Center Representative to join our team in a role that supports both on-site and remote agents. You will handle customer inquiries, provide accurate information, and resolve issues to ensure a positive experience.

The ideal candidate has strong communication skills, is customer service oriented, and proficient with MS Office. Training and career growth opportunities are available to help you succeed.