Call Center Operations Manager (Fully Remote)

TP; United States; Remote; USD 85,000 - 130,000; Full time

Job summary

TP is seeking an experienced Call Center Operations Manager to lead our 100% remote U.S. team. You will oversee daily operations for 500-1,000 agents, focusing on staffing, budgeting, compliance, and client service commitments.

You will develop operational practices that boost efficiency, morale, and quality while guiding HR, training, facilities, and IT staff to deliver outstanding results in a global digital services environment.

Qualifications

• Bachelor's degree or equivalent with 5-7 years of call center management experience.
• Strong analytical, communication, and advanced Excel skills.

Responsibilities

• Oversee operations, staffing, budgeting, compliance, and client service commitments.
• Develop operational practices that drive efficiency, morale, and quality.
• Manage human resources, training, facilities, and IT staff.

Skills

Call center management

Staffing

Budgeting

Analytics

Communication

Excel

Education

Bachelor's degree or equivalent

Job description

• This position is 100% work at home and requires US residency and work eligibility.
• Manage daily call center operations supporting 500-1,000 agents.

Responsibilities:

• Oversee operations, staffing, budgeting, compliance, and client service commitments.
• Develop operational practices that drive efficiency, morale, and quality.
• Manage human resources, training, facilities, and IT staff.

Qualifications:

• Bachelor's degree or equivalent with 5-7 years of call center management experience.
• Strong analytical, communication, and advanced Excel skills.

TP

TP is a leading global provider of digital business services, partnering with prominent brands to optimize operations through technology and sustainable practices. With a global workforce of 500,000 across 300 languages, TP promotes a culture of inclusion and diversity with limitless career advancement.