Remote Call Center Customer Service Representative

Conduent; West Des Moines (IA); Remote; USD 51,577,000 - 57,859,000; Full time

Benefits offered by this job

Paid Training with Equipment provided

Full Benefits

Career Growth Opportunities

PerkSpot Employee discount program

Job summary

Conduent is hiring a Remote - Call Center Customer Service Representative for Medicaid Member Support in Iowa. The role handles inquiries from Iowa Medicaid recipients, providing one-to-one phone support and enrolling applicants via a web system. Training and full benefits are provided; the position is full-time with a Monday–Friday schedule.

Applicants must reside within 1 hour of Des Moines, IA. The pay rate is $18.00 per hour, with health, dental, and vision benefits available from day one

Qualifications

• High School diploma or GED is required.
• Background check required as part of the application.
• Basic understanding of a high-volume call center environment.
• Ability to work 8:00 AM–5:00 PM CST, Monday to Friday.
• Must reside within 1 hour driving distance from Des Moines, IA.

Responsibilities

• Act as the initial point of contact for Iowa Medicaid recipients and affiliates.
• Provide one-to-one telephone support to applicants, beneficiaries, and enrollees.
• Accurately document enrollment requests and status changes.
• Enter enrollment information into a web-based system by phone.
• Maintain policy proficiency and provide accurate program information.

Skills

Call center experience

Customer service

Problem solving

Excellent typing

Strong communication

Education

High school diploma or GED

Job description

Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.

Remote - Call Center Customer Service Representative

Medicaid Member Support – Tier 1

For The State of Iowa

• You Need to Reside in the State of Iowa to be Eligible,
• Need to reside within an Hour of Des Moines, Iowa
• $18.00/ Hourly
• Paid Training
• Start Date
• September 14th, 2026
• October 19th, 2026
• Equipment Provided from Des Moines, IA office - Will be picking Equipment up from Location.
• Full-time Position With Full Benefits

• The pay rate is $18.00 an hour which may be below your state’s minimum wage. Please take this into consideration when applying.
• Hours of Operation Monday-Friday 8:00AM - 5:00PM CST. Must be able to work during these hours.
• Training Duration: 4 Weeks in a classroom and 1 weeks Nesting in a supportive environment.
• Health benefits, medical, dental and vision are available on 1st day of employment.
• Paid time off is accrued after 180 days (about 6 months) of employment.
• No Time off granted in the 1st 90 days.
• Successfully manage 10-15 systems and 40+ calls per day.

Shifts

Monday - Friday 8:00 AM to 5:00 PM

Join the Conduent Customer Service Team

Come join us and grow with a team of people who will challenge and inspire you to be the best!

Working for you

• $18.00 per hour pay rate (bi-weekly pay)
• Paid Training with Equipment provided.
• Full-time schedule (40 hrs. a week)
• Career Growth Opportunities
• PerkSpot- Employee discount program
• Full Benefit Options - From the start, our paid training program will teach you all the skills needed to allow you to become successful in your role. We also offer a full benefits package, so you’ll be able to thrive both personally and professionally.

About The Role

• Act as initial point of contact for inquiries from potential and existing Iowa Medicaid Program recipients and affiliates.
• Provide one-to-one telephone contact with applicants, beneficiaries, and enrollees in customer service roles.
• Accurately document enrollment requests and status changes
• Enter application and enrollment information into a web-based computer system for customers wishing to apply for the program over the telephone.
• Maintain technical and program policy proficiency in the Iowa Family Care rules/guidelines and other related program policies.
• Provide clear, complete, accurate, and objective information based on a full understanding of program requirements.

Requirements

• Basic understanding of a call center (high volume calls) environment in a customer service role and quality monitoring processes.
• Ability to establish and maintain effective working relationships with applicants, beneficiaries, and co-workers from diverse backgrounds.
• Ability to problem solve through analysis and ongoing feedback.
• Achieve results through knowledge, empathy, and commitment.
• High School diploma or GED
• Background required.
• Must reside within 1 hour driving distance from Des Moines, IA

Those Successful in this role

• Ability to problem solve through analysis and ongoing feedback.
• Achieve results through knowledge, empathy, and commitment.
• Ability to adhere to a break and lunch schedule
• Excellent typing and grammar skills
• Ability to navigate a computer, understanding/utilizing policy.
• Excellent customer service and phone etiquette skills.
• Reliable internet access
• Attendance must be excellent, with employees maintaining a reliable and consistent work schedule, arriving on time for all scheduled shifts, and minimizing unplanned absences.

Pay Transparency Laws in some locations require disclosure of compensation and/or benefits-related information. For this position, actual salaries will vary and may be above or below the range based on various factors including but not limited to location, experience, and performance. In addition to base pay, this position, based on business need, may be eligible for a bonus or incentive. In addition, Conduent provides a variety of benefits to employees including health insurance coverage, voluntary dental and vision programs, life and disability insurance, a retirement savings plan, paid holidays, and paid time off (PTO) or vacation and/or sick time. The estimated hourly rate for this role is $18.00 per hour. Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.

For US applicants: People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by submitting their request through this form that must be downloaded: click here to access or download the form. Complete the form and then email it as an attachment to [e-mail]. You may also click here to access Conduent's ADAAA Accommodation Policy.