Remote Call Center Agent - Patient Services

Presbyterian Healthcare Services; Albuquerque (NM); Remote; USD 23,000 - 38,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

Disability insurance (short/long term)

Life insurance

Wellness program

Job summary

Presbyterian Healthcare Services seeks a Call Center Representative-Patient Services for a work-from-home role available to New Mexico residents. Responsibilities include scheduling appointments, referrals, messaging, and maintaining patient demographics while delivering service excellence across multiple channels.

Qualifications include a high school diploma or GED, and 1 year of office experience; Call Center experience is preferred.

Qualifications

• High school diploma or GED required.
• 1 year office/business experience.
• Call Center experience preferred.

Responsibilities

• Provide customer service for patients, scheduling appointments, referrals, messaging, and maintaining demographics.
• Respond to inquiries via telephone, Pres Online, E-Business, chat, and in person.
• Maintain patient demographics in required databases and ensure data accuracy.
• Document interactions and coordinate with internal teams as needed.

Education

High school diploma or GED

Tools

Microsoft Word

Excel

Job description

Presbyterian Healthcare Services seeks a Call Center Representative-Patient Services for a work-from-home role available to New Mexico residents. Responsibilities include scheduling appointments, referrals, messaging, and maintaining patient demographics while delivering service excellence across multiple channels.

Qualifications include a high school diploma or GED, and 1 year of office experience; Call Center experience is preferred.