Remote CA Customer Success Manager - Data-Driven RegTech

Vangst; California; Remote; USD 110,000 - 150,000; Full time

Job summary

Vangst in California is seeking a technically minded Customer Success Manager to be the go-to partner for state agencies, local jurisdictions and cannabis operators. This remote role offers strong data-driven support, onboarding, training and long-term account management in a fast-growing regulatory tech environment.

You'll translate client needs into requirements, build reports and visualizations, collaborate with product and data teams, and help shape the roadmap while traveling up to 50% as

Qualifications

• 2+ years delivering software customizations or configuration updates, or building database extracts and reports.
• 18+ months working in an agile development or configuration environment.
• 12+ months managing technical and business requirements for a SaaS product.
• Ability to translate business needs into clear, data-driven insights.
• Experience delivering mission-critical services to customers.
• Bonus: government projects or regulated cannabis industry.
• Must live in California.

Responsibilities

• Serve as the trusted partner for California agencies, local jurisdictions and industry stakeholders, leading outreach, onboarding, training and long-term account management.
• Turn data into action by building reports, extracts and visualizations that surface trends, flag risks early and show clients the value they're getting.
• Work with developers, product owners and the data team to translate client needs into requirements and resolve defects.
• Be the voice of the customer, bringing feedback and ideas to Product, Support and leadership to help shape the roadmap.
• Lead QBRs, webinars, trainings and onsite visits, and represent the company as a subject matter expert at industry events.
• Coordinate across Product, Legal, Finance, Government Affairs and other teams on escalations, renewals, contract extensions and procurements.

Skills

Software customization

Agile development

SaaS requirements

Data-driven insights

Customer success

Mission-critical services

Job description

Vangst in California is seeking a technically minded Customer Success Manager to be the go-to partner for state agencies, local jurisdictions and cannabis operators. This remote role offers strong data-driven support, onboarding, training and long-term account management in a fast-growing regulatory tech environment.

You'll translate client needs into requirements, build reports and visualizations, collaborate with product and data teams, and help shape the roadmap while traveling up to 50% as