Remote CA Community Engagement Coordinator (Bilingual)

Acentra; West Sacramento (CA); Remote; USD 37,000 - 47,000; Full time

Job summary

Acentra Health is seeking a Community Engagement Coordinator to build relationships with local healthcare providers and community organizations in California. The role focuses on integrating services for high-need members and improving transitions of care within the FFS population.

The position is remote but requires California residency, with a preference for Northern California locations. Strong communication, collaboration with care teams, and field-based engagement are essential for success

Qualifications

• Experience as a Patient Navigator, CCM or Social Worker.
• 2+ years in community healthcare engagement.
• Must reside in California.
• Strong communication (written/verbal), interpersonal, organizational, time management and overall communication skills.
• Demonstrated customer service skills.
• Must be willing to travel locally within California as needed.

Responsibilities

• Field-based engagement specialist responsible for developing and enhancing community-based organization relationships and local community engagement strategies.
• Develop community engagement strategies that meet members where they live and establish a trusted environment for healthcare engagement.
• Interact and collaborate with a multidisciplinary team, including physicians, care coordinators, community health workers, case managers, pharmacists, and social workers/educators to ensure beneficiary needs and preferences for health services/information are shared.
• Educate members about community resources/options and advocate on behalf of the beneficiary.
• Establish a collaborative process working across the local health care delivery system to assist members in receiving timely access to care. This includes advocating and supporting members in identifying FFS treatment options and coordinating transitions of care in a timely manner to ensure quality outcomes. Maintain open communication with all appropriate parties.
• Foster a caring philosophy in all aspects of member transition process.
• Use independent judgment and discretion to address and proactively resolve barriers impeding member engagement.
• Maintain strict standards for client confidentiality and client-related information. Comply with all organizational, state, and federal regulations and policies on confidentiality.
• Prepare timely documentation, status updates, event notifications, and other documentation regarding beneficiaries in accordance with regulatory requirements and company policies and procedures.
• Read, understand, and adhere to all corporate policies including policies related to HIPAA and its Privacy and Security Rules.

Skills

Patient Navigator

CCM

Social Worker

2+ years in community healthcare

Strong communication skills

Customer service skills

Willingness to travel in California

Job description

Acentra Health is seeking a Community Engagement Coordinator to build relationships with local healthcare providers and community organizations in California. The role focuses on integrating services for high-need members and improving transitions of care within the FFS population.

The position is remote but requires California residency, with a preference for Northern California locations. Strong communication, collaboration with care teams, and field-based engagement are essential for success