Remote Buyer Support Lead – SaaS & Public Safety

The10minutecareersolution; Denver (CO); Remote; USD 100,000 - 180,000; Full time

Benefits offered by this job

Competitive compensation package

Comprehensive medical, dental, and vision insurance

Paid vacation and holidays

Access to additional benefits

Job summary

A leading software company in public safety is seeking a Buyer Assist Supervisor to lead their remote customer support operations. This role involves managing a team, defining efficient processes, and ensuring a high-quality customer experience. The ideal candidate will have experience in a SaaS environment, possess strong communication skills, and demonstrate a passion for customer success. This position offers competitive pay ranging from $100,000 to $180,000, along with comprehensive benefits including health insurance and generous vacation policies.

Qualifications

• Experience managing a B2B or SaaS support team.
• Ability to work independently and collaborate remotely.
• Passion for public safety and meaningful software.

Responsibilities

• Lead and mentor the Support team, managing daily operations.
• Define and document efficient support processes.
• Analyze support metrics to drive continuous improvement.

Skills

Strong communication skills

Customer success obsession

Remote management experience

Incident management knowledge

Flexible and diligent

Tools

FreshDesk

HubSpot CRM

Zendesk

Job description

A leading software company in public safety is seeking a Buyer Assist Supervisor to lead their remote customer support operations. This role involves managing a team, defining efficient processes, and ensuring a high-quality customer experience. The ideal candidate will have experience in a SaaS environment, possess strong communication skills, and demonstrate a passion for customer success. This position offers competitive pay ranging from $100,000 to $180,000, along with comprehensive benefits including health insurance and generous vacation policies.