Remote Business Operations & Process Improvement Analyst

NTT Global Data Centers Americas, Inc.; Virginia; Remote; USD 76,000 - 105,000; Full time

Benefits offered by this job

Annual bonus

Paid time off

Medical, dental, vision benefits

401k retirement plan

Remote work stipend

Job summary

NTT Global Data Centers Americas, Inc. is seeking a remote Operations Analyst to support day-to-day business operations for the Investment Teams.

You will collaborate with Finance, Sourcing, Procurement, and COO functions to maintain operational information, prepare reports, and drive process improvements. The role involves cross-functional coordination, data analysis, and contributing to special projects from planning through transition.

Qualifications

• Moderate experience in business operations, finance support, investment operations, procurement, or a similar role.
• Experience supporting budgets, forecasts, accruals, project savings tracking, reporting, or vendor contracts.
• Working knowledge of third-party contracts, staffing models, and related costs.
• Experience working with internal stakeholders, vendors, or service providers.
• Experience supporting cross-functional projects from discovery and planning through implementation and operational handoff.
• Experience preparing business cases, cost comparisons, approval materials, project updates, and risk or action trackers.
• Experience supporting supplier selection, commercial reviews, contract or SOW coordination, change control, or procurement activities.
• Experience working on operational improvement, technology implementation, or business transformation initiatives in a regional or global environment.

Responsibilities

• Supports routine coordination between the Business and Finance for investment management activities and established investment vehicles, including REIT, DEVCO, joint ventures, and GWT plans.
• Interprets business case scenarios and provides collected data on inputs.
• Assists with implementing approved processes, policies, procedures, and change initiatives within assigned business areas.
• Identify ways to improve stakeholder experiences.
• In collaboration with Finance, manage budget creation, monthly budget vs actuals, finance related questions.
• Tracks operational and financial performance and prepares recurring reports for assigned business areas.
• Understands policy and procedures which drive business outcomes.
• Performs data-quality checks, resolves routine discrepancies, and escalates issues that require additional guidance.
• Supports ad hoc business operations projects and performs other related duties as assigned.
• Coordinates assigned Special Projects from the initial business need through planning, approvals, implementation, and transition to ongoing operations.
• Works across Operations, Finance, Procurement, Legal, IT, and other COO functions to keep project activities, decisions, dependencies, and next steps aligned.
• Supports the development of business cases and decision materials, including cost analysis, CAPEX and OPEX considerations, options, risks, dependencies, and recommended next steps.
• Assists with RFP activities, supplier evaluations, statements of work, order forms, contract coordination, and internal approval requirements for assigned initiatives.
• Maintains project trackers, action logs, risk and issue logs, financial updates, change requests, and concise status reporting for working teams and leadership.

Skills

Business operations

Budgeting

Reporting

Stakeholder management

Vendor management

Cross-functional coordination

Data analysis

Project tracking

Education

Bachelor's degree in Business Operations/Finance

Job description

NTT Global Data Centers Americas, Inc. is seeking a remote Operations Analyst to support day-to-day business operations for the Investment Teams.

You will collaborate with Finance, Sourcing, Procurement, and COO functions to maintain operational information, prepare reports, and drive process improvements. The role involves cross-functional coordination, data analysis, and contributing to special projects from planning through transition.