Remote Business Banking Specialist: Onboarding & Service

Flagstar Bank; Lansing (MI); Remote; USD 64,000 - 76,000; Full time

Job summary

Flagstar Bank is seeking a Business Banking Specialist to join the Business Banking pod. The role focuses on onboarding and ongoing servicing for business clients, coordinating with BDOs and RMs to ensure a seamless experience from day one.

The candidate will manage documentation, KYC, and ongoing product inquiries while supporting cross-functional teams to resolve issues and grow the portfolio. Strong communication and CRM skills are essential.

Qualifications

• High School diploma or equivalent required; undergraduate degree preferred.
• 4+ years in banking, financial services, or client-facing support.
• Proven ability to manage multiple priorities in a fast-paced environment.

Responsibilities

• Lead end-to-end client onboarding for new business banking relationships.
• Coordinate KYC/BSA and account setup across internal departments.
• Serve as primary onboarding contact and set expectations with clients.

Skills

Client service

Communication

Time management

Attention to detail

CRM proficiency

Education

High School diploma or equivalent

Undergraduate degree preferred

Tools

CRM platforms

Microsoft Office

Job description

Flagstar Bank is seeking a Business Banking Specialist to join the Business Banking pod. The role focuses on onboarding and ongoing servicing for business clients, coordinating with BDOs and RMs to ensure a seamless experience from day one.

The candidate will manage documentation, KYC, and ongoing product inquiries while supporting cross-functional teams to resolve issues and grow the portfolio. Strong communication and CRM skills are essential.