Remote Business Analyst: Service Management & Insights

Pearson; Atlanta (GA); Remote; USD 60,000 - 75,000; Full time

Job summary

Pearson Virtual Schools is seeking a data-driven Business Analyst to partner across product, school operations, technology, and engineering. You will translate business needs into actionable requirements and support dashboards, reports, and insights that guide decisions affecting students, families, and educators.

The role emphasizes discovery, process improvement, and governance support, leveraging AI, automation, and analytics to scale solutions aligned with Pearson's priorities.

Qualifications

• Bachelor's degree in Business, Information Systems, Analytics, Education, Technology, or related field.
• 2-4 years of experience in Business Analysis, Operations Analysis, Process Improvement, Product Support or a related role.
• Demonstrated experience gathering and documenting business and functional requirements.
• Strong analytical and problem-solving skills.
• Experience collaborating with cross-functional stakeholders.
• Experience using Salesforce or similar enterprise applications.

Responsibilities

• Participate in discovery efforts to understand business problems, user needs, operational challenges, and strategic opportunities.
• Conduct stakeholder interviews, process reviews, and requirements gathering sessions.
• Analyze business processes and identify opportunities for optimization, simplification, automation, and improved efficiency.
• Document current-state and future-state business processes using structured analysis techniques.
• Develop and maintain business requirements, process flows, user stories, use cases, and acceptance criteria.
• Translate business needs into clear and actionable documentation for product, engineering, and operational teams.
• Support governance reviews and partner with Compliance, Product, Operations, and Data teams.

Skills

Analytical thinking

Cross-functional collaboration

Problem solving

Communication skills

Education

Bachelor's degree in Business, Information Systems, Analytics, Education, Technology, or related field

Tools

Salesforce

Jira

Confluence

Power Platform

Job description

Pearson Virtual Schools is seeking a data-driven Business Analyst to partner across product, school operations, technology, and engineering. You will translate business needs into actionable requirements and support dashboards, reports, and insights that guide decisions affecting students, families, and educators.

The role emphasizes discovery, process improvement, and governance support, leveraging AI, automation, and analytics to scale solutions aligned with Pearson's priorities.