Remote Service Management Data Analyst

Pearson; Hartford (CT); Remote; USD 60,000 - 75,000; Full time

Job summary

Pearson Virtual Schools (PVS) is seeking an analytical and detail-oriented Business Analyst to support data-driven decisions. You will partner with Product Management, School Operations, Technology, and Engineering to drive discovery, requirements, and governance across enrollment and operations.

The role emphasizes requirements management, data insights, and cross-functional collaboration, with a remote workplace and full-time schedule. Pearson offers an incentive program and benefits.

Qualifications

• Bachelor's degree in Business, Information Systems, Analytics, Education, Technology, or related field.
• 2–4 years of Business Analysis, Operations Analysis, Process Improvement, Product Support or a related role.
• Demonstrated experience gathering and documenting business and functional requirements.
• Strong analytical and problem-solving skills.
• Experience collaborating with cross-functional stakeholders.
• Experience using Salesforce or similar enterprise applications.
• Excellent written, verbal, and presentation communication skills.

Responsibilities

• Participate in discovery efforts to understand business problems, user needs, operational challenges, and strategic opportunities.
• Conduct stakeholder interviews, process reviews, and requirements gathering sessions with support from senior team members.
• Analyze business processes and identify opportunities for optimization, simplification, automation, and improved efficiency.
• Document current-state and future-state business processes using structured analysis techniques.
• Develop and maintain business requirements, process flows, user stories, use cases, and acceptance criteria.
• Translate business needs into clear and actionable documentation for product, engineering, and operational teams.
• Support stakeholder alignment by facilitating discussions and documenting decisions.
• Ensure requirements support defined business objectives and success measures.
• Participate in service intake reviews to identify potential business, compliance, and governance impacts.
• Prepare documentation and items for governance review, ensuring accuracy, completeness, and alignment with established processes.
• Partner with Compliance, Product, Operations, and Data teams to support appropriate review, decision-making, and implementation.
• Track decisions, risks, and follow-up actions related to governance items.
• Serve as an SME on enrollment matters to support PVS teams in renewals, RFPs, SOA, and Charter Applications.
• Analyze operational, product, customer, and business data to identify trends, risks, opportunities, and root causes.
• Develop insights and recommendations that support prioritization and business decision-making.
• Assist with defining and tracking KPIs and success metrics.
• Create reports, dashboards, and presentations that effectively communicate findings.
• Partner with Product Management, Engineering, Operations, Customer Success, Data & Analytics, Compliance, and School Leadership teams.
• Participate in workshops and cross-functional sessions to gather information and support decision-making.
• Build productive working relationships with stakeholders across the organization.
• Actively manage dependencies, risks, assumptions, and business impacts throughout the initiative lifecycle.
• Support testing, validation, and implementation activities to ensure business requirements are met.
• Analyze post-launch results and recommend improvements based on outcomes and stakeholder feedback.
• Identify opportunities to leverage AI, automation, and analytics capabilities to improve user experience and operational effectiveness.
• Contribute to a culture of continuous improvement through data-driven recommendations.

Skills

Analytical thinking

Problem-solving

Cross-functional collaboration

Communication skills

Education

Bachelor's degree in a related field

Tools

Salesforce

Job description

Pearson Virtual Schools (PVS) is seeking an analytical and detail-oriented Business Analyst to support data-driven decisions. You will partner with Product Management, School Operations, Technology, and Engineering to drive discovery, requirements, and governance across enrollment and operations.

The role emphasizes requirements management, data insights, and cross-functional collaboration, with a remote workplace and full-time schedule. Pearson offers an incentive program and benefits.