Remote Service Management & Analytics Specialist

Pearson

Richmond (VA)

Remote

USD 60,000 - 75,000

Full time

6 days ago

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Job summary

Pearson Virtual Schools (PVS) seeks an analytical and detail-oriented Business Analyst to support data-driven decisions, process evaluation, and stakeholder collaboration across Product Management, School Operations, Technology, and Engineering.

The Business Analyst contributes to discovery activities, research, business process analysis, requirements documentation, and solution validation to support students, families, educators, and school operations.

Qualifications

Bachelor's degree in Business, Information Systems, Analytics, Education, Technology, or related field.
2-4 years of experience in Business Analysis, Operations Analysis, Process Improvement, Product Support or related.
Demonstrated experience gathering and documenting business and functional requirements.
Strong analytical and problem-solving skills.
Experience collaborating with cross-functional stakeholders.
Experience using Salesforce or similar enterprise applications.
Excellent written, verbal, and presentation communication skills.
Experience working in education, virtual schools, edtech, or digital product environments.
Familiarity with Lean, Six Sigma, Design Thinking, or Agile.
Experience creating dashboards and reporting solutions using Salesforce or similar tools.

Responsibilities

Participate in discovery efforts to understand business problems, user needs, operational challenges, and strategic opportunities.
Conduct stakeholder interviews, process reviews, and requirements gathering sessions.
Analyze business processes and identify opportunities for optimization, simplification, automation, and improved efficiency.
Document current-state and future-state business processes using structured analysis techniques.