Remote Business Analyst: Service & Data Insights

Pearson; Montpelier (VT); Remote; USD 60,000 - 75,000; Full time

Job summary

Pearson's Virtual Learning division is hiring a Business Analyst to drive data-informed decisions, analyze processes, and collaborate with Product, Operations, Technology, and School Leadership. The role focuses on requirements, governance, and continuous improvement to enable scalable solutions across the organization.

You will document current-state and future-state processes, develop user stories and acceptance criteria, and create dashboards to communicate insights and performance metrics.

Qualifications

• Bachelor's degree in Business, Information Systems, Analytics, Education, Technology, or related field.
• 2-4 years of experience in Business Analysis, Operations Analysis, Process Improvement, Product Support or a related role.
• Demonstrated experience gathering and documenting business and functional requirements.
• Strong analytical and problem-solving skills.
• Experience collaborating with cross-functional stakeholders.
• Experience using Salesforce or similar enterprise applications.
• Excellent written, verbal, and presentation communication skills.

Responsibilities

• Participate in discovery efforts to understand business problems, user needs, operational challenges, and strategic opportunities.
• Conduct stakeholder interviews, process reviews, and requirements gathering sessions with support from senior team members when appropriate.
• Analyze business processes and identify opportunities for optimization, simplification, automation, and improved efficiency.
• Document current-state and future-state business processes using structured analysis techniques.

Skills

Analytical thinking

Cross-functional collaboration

Requirements gathering

Problem solving

Communication skills

Education

Bachelor's degree

Tools

Salesforce

Jira

Confluence

Power Platform

Job description

Pearson's Virtual Learning division is hiring a Business Analyst to drive data-informed decisions, analyze processes, and collaborate with Product, Operations, Technology, and School Leadership. The role focuses on requirements, governance, and continuous improvement to enable scalable solutions across the organization.

You will document current-state and future-state processes, develop user stories and acceptance criteria, and create dashboards to communicate insights and performance metrics.