Remote Brokerage Intake Specialist — Call Center Support

Greater Oregon Behavioral Health, Inc; Salem (OR); Remote; USD 20,000 - 29,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

22 paid time off days

12 paid holidays

EAP/FSAs with employer contributions

401k with employer contributions

Mileage reimbursement

Cell phone and internet reimbursement

Job summary

Greater Oregon Behavioral Health, Inc seeks a full-time Brokerage Intake Specialist (Call Taker) to support the Medical Brokerage Call Center from the employee's home in Oregon. The role includes answering phones, data entry, and clerical duties to support ride coordination and eligibility verification.

Essential duties cover data entry, records maintenance, mail handling, and coordination of ride requests with providers. Spanish bilingual skills are preferred for better member support.

Qualifications

• Minimum one year experience in a call center or medical office setting.
• Strong customer service skills and excellent verbal and written communication.
• Technology savvy with Microsoft Office and Google Suites.
• Flexible and able to multi-task in time-sensitive situations.
• Bilingual in Spanish preferred.

Responsibilities

• Data entry of ride and billing information.
• Maintains records and reports within areas of responsibility.
• Processes incoming and outgoing mail.
• Prepares denial letters to CCO.
• Prepares and maintains records for quality control.
• Fields incoming phone calls.
• Interviews eligible clients to obtain necessary ride details.
• Provides timely ride assignments to providers.
• Assesses eligibility according to program regulations.

Skills

Customer service

Communication

Multitasking

Data entry

Education

High School Diploma or equivalent

Tools

Microsoft Office

Google Suites

Job description

Greater Oregon Behavioral Health, Inc seeks a full-time Brokerage Intake Specialist (Call Taker) to support the Medical Brokerage Call Center from the employee's home in Oregon. The role includes answering phones, data entry, and clerical duties to support ride coordination and eligibility verification.

Essential duties cover data entry, records maintenance, mail handling, and coordination of ride requests with providers. Spanish bilingual skills are preferred for better member support.