Brokerage Intake Specialist (call taker, remote)

Greater Oregon Behavioral Health, Inc.; Bend (OR); Remote; USD 20,000 - 29,000; Full time

Benefits offered by this job

Medical, dental and vision insurance

22 paid time off days

12 paid holidays

EAP

Job summary

Greater Oregon Behavioral Health, Inc. (GOBHI) seeks a Brokerage Intake Specialist (Call Taker) to join our remote team serving Oregon residents. The role focuses on answering phones, data entry, and coordinating ride requests within our Medical Brokerage Call Center.

Based in Oregon, the position supports members with timely, accurate information. The ideal candidate will have at least one year in a call center or medical office setting, excellent communication skills, and proficiency with

Qualifications

• Minimum one year experience in a call center or medical office setting.
• Superior Customer Service skills.
• Excellent verbal and written communication.
• Proficient in Microsoft Office and Google Suite.
• Strong and reliable internet connection.
• Flexible; able to multitask in time-sensitive situations.
• Handles highly sensitive and confidential information.
• Positive attitude – approach problems constructively.
• Education – High School Diploma or equivalent.
• Bilingual in Spanish preferred.

Responsibilities

• Answer phones and respond to member inquiries.
• Perform data entry and clerical duties to support the Call Center.
• Process ride requests and coordinate with providers.
• Maintain records and reports related to rides.
• Handle mail and correspondence.
• Interview eligible clients to obtain information for ride requests.
• Route messages to appropriate programs.

Skills

Customer service

Communication

Multi-tasking

Confidentiality

Positive attitude

Bilingual Spanish

Education

High School Diploma or equivalent

Tools

Microsoft Office

Google Suites

Job description

Description

Here at GOBHI, we understand and support diversity by appreciating it and encouraging it by creating a culture of dignity and respect for our employees. We are honored to be an Equal Opportunity Employer.

GOBHI has an immediate opening for a full‑time Brokerage Intake Specialist (Call Taker). This remote position will be based out of the employee’s home located in the state of Oregon or accepted radius.

The Brokerage Intake Support Specialist will support with answering phones and responding to members. They perform computer data entry, inquiry requests and provide clerical duties to support the Medical Brokerage Call Center.

Essential duties include:

• Data Entry of ride and billing information for completed rides.
• Maintains records and reports within areas of responsibility.
• Processes incoming and outgoing mail.
• Prepares denial letters to CCO.
• Prepares and maintains records for quality control.
• Fields incoming phone calls.
• Interviews eligible clients to obtain sufficient information to take ride request.
• Provides timely ride assignments to providers.
• Assesses eligibility according to program regulations.
• Documents rides that providers are unable to provide and assists with arrangements for alternative service delivery.
• Takes messages and routes calls to other programs.

Please note that there are multiple ads but we are only hiring one position

Requirements

What is needed to succeed in this role:

• Minimum one year experience working in a call center or medical office setting.
• Superior Customer Service skills.
• Excellent communication skills, both verbal and written.
• Technology Savvy – proficient in Microsoft Office software and Google Suites.
• Strong and reliable internet connection.
• Flexible; able to multi-task in response to time sensitive and changing situations.
• Handles highly sensitive and confidential information.
• Positive attitude – ability to approach problems in a positive manner.
• Education – High School Diploma or equivalent.
• Bilingual in Spanish preferred.

What we offer:

• Competitive salary – starting at $18.00 per hour, additional compensation for bilingual skills
• Medical, dental and vision insurance for you and dependents
• 22 paid time off days and 12 paid holidays
• EAP
• FSA, with a $500 employer contribution
• Triple AAA insurance
• Mileage reimbursement
• Wellness benefits
• 401k contribution, including 6.5% employer contributions
• Cell phone and internet reimbursements

About GOBHI:

Founded in 1994, Greater Oregon Behavioral Health, Inc. is an innovative behavioral health organization that serves communities across Oregon. GOBHI is a 501(c)(3) nonprofit corporation that is charged with administering the behavioral health Medicaid benefit, non-emergent medical transportation and community engagement in 12 rural and frontier counties in Oregon.

GOBHI is a co‑owner of the Eastern Oregon Coordinated Care Organization, along with Moda Health, and also provides various direct services statewide. GOBHI is committed to better health, better care, and lower costs. Please visit www.gobhi.org to learn more about our mission and services.