Remote Broker Relations Specialist

Integrity Marketing Group; United States; Remote; USD 21,000 - 34,000; Full time

Job summary

Integrity Marketing Group is seeking a Broker Relations Representative I for a remote, full-time hourly role. You will serve as the initial contact for issue resolution, support, and onboarding for agents, delivering prompt communication and ownership of inquiries related to sales, compliance, and applications.

You will assist with onboarding, certifications, and system training, using self-service tools for lead ordering, co-op marketing, and material orders, coordinating with business partners

Qualifications

• Strong telephonic and electronic communication skills and etiquette.
• Experience with data entry and workflow systems.
• Proficient with Microsoft, Google Suite and Outlook.

Responsibilities

• Best-in-class customer service focused on first-call resolution.
• Documenting and assisting requests accurately and timely.
• Meeting inbound and outbound calling and ticket metrics.
• Coordinate with other departments and partners for timely resolutions.
• Medicare sales and compliance knowledge.
• Strict adherence to HIPAA/PHI guidelines.
• Train and troubleshoot application submission programs.
• Familiarity with agent contracting and certification processes.
• Research commission inquiries.
• Understand leads, co-op and marketing programs.
• Guide agents through internal systems and self-service portals.

Skills

Telephonic communication

Electronic communication

Microsoft Suite

Google Suite

Outlook

Data entry

Tools

Call center software

Job description

Integrity Marketing Group is seeking a Broker Relations Representative I for a remote, full-time hourly role. You will serve as the initial contact for issue resolution, support, and onboarding for agents, delivering prompt communication and ownership of inquiries related to sales, compliance, and applications.

You will assist with onboarding, certifications, and system training, using self-service tools for lead ordering, co-op marketing, and material orders, coordinating with business partners