Consumer Insights & Reputation Analytics Manager

Volt; Springfield (IL); Remote; USD 60,000 - 70,000; Full time

Job summary

Volt is seeking a Consumer Insights & Reputation Analytics Manager for a well-known music products manufacturer. This is a 100% remote, full-time opportunity based in the United States.

You will lead social listening efforts, monitor sentiment, and translate feedback into actionable insights to protect and grow the brand. Collaborate with Marketing, Customer Service, Product, and Sales to align messaging, create FAQs, and develop content.

Qualifications

• 4+ years in community management, brand reputation, or related field.
• Strong understanding of online communities (Reddit, forums, YouTube, Instagram, Facebook, Discord).
• Experience with social listening, sentiment analysis, or reputation monitoring tools.
• Experience with tools such as Brandwatch, Sprinklr, Meltwater, Sprout Social, Talkwalker.

Responsibilities

• Monitor brand conversations and customer sentiment across online platforms.
• Develop and implement social listening and brand reputation strategies.
• Identify recurring customer concerns and emerging trends.
• Engage with customers and musicians to provide support and accurate information.
• Collaborate with Marketing, Social Media, Customer Service, Product, Quality Control, and Sales.
• Analyze feedback to deliver actionable insights and recommendations.
• Build relationships with moderators, community leaders, and influencers.
• Develop FAQs, educational content, and other customer resources.

Skills

Community management

Brand reputation

Customer experience

Consumer engagement

Sentiment analysis

Tools

Brandwatch

Sprinklr

Meltwater

Sprout Social

Talkwalker

Job description

Consumer Insights & Reputation Analytics Manager

Volt is immediately hiring for Consumer Insights & Reputation Analytics Manager for a well-known music products manufacturer based in San Luis Obispo, CA.

100% Remote Opportunity

Employment Details

This is a Full-Time, Direct Hire opportunity. This is a 100% remote position.

Responsibilities

• Monitor brand conversations and customer sentiment across Reddit, forums, YouTube, Instagram, Facebook, product reviews, retailer websites, and other online communities.
• Develop and implement social listening and brand reputation strategies for the company.
• Identify recurring customer concerns, product issues, misconceptions, and emerging trends before they escape.
• Engage directly with customers and musicians to answer questions, provide support, resolve concerns, and share accurate information.
• Create proactive initiatives to improve brand perception and address persistent or outdated customer perceptions.
• Collaborate with Marketing, Social Media, Customer Service, Product Development, Quality Control, and Sales teams to align messaging and resolve issues.
• Analyze customer feedback and online discussions to deliver actionable insights and recommendations.
• Identify opportunities for employees, artists, product experts, and brand advocates to participate in community conversations.
• Build and maintain relationships with moderators, forum administrators, community leaders, creators, and influencers.
• Assist in developing FAQs, educational content, videos, technical resources, and other customer support materials.
• Track brand sentiment metrics and establish benchmarks to measure changes in customer perception.
• Prepare regular reports on sentiment trends, customer feedback, competitive activity, emerging issues, and engagement opportunities.
• Develop escalation processes for product, customer service, legal, PR, and other high-priority issues.
• Ensure all online interactions remain authentic, transparent, helpful, and aligned with each brand's voice and values.

Qualifications

• 4+ years of experience in community management, brand reputation, customer experience, consumer engagement, or a related field.
• Strong understanding of online communities including Reddit, forums, YouTube, Instagram, Facebook, Discord, and other enthusiast-driven platforms.
• Experience with social listening, sentiment analysis, reputation monitoring, or community management tools.
• Experience with tools such as Brandwatch, Sprinklr, Meltwater, Sprout Social, Talkwalker, or similar platforms.
• Excellent written communication skills with the ability to engage customers in an authentic and professional manner.
• Strong judgment regarding when and how brands should participate in online conversations.
• Ability to identify broader customer trends and transform feedback into actionable insights.
• Experience collaborating with cross-functional teams including Marketing, Customer Service, Product, Sales, and Leadership.
• Strong analytical and problem-solving skills.
• Interest in music, musical instruments, recording technology, or musician communities.

Salary

Salary: $60,000- $70,000 per year*Pay range offered to a successful candidate will be based on several factors, including the candidate's education, work experience, work location, specific job duties, certifications, etc.

Benefits

Benefits will be provided by the client as this is a direct hire role.

Equal Employment Opportunity

Volt is an Equal Opportunity Employer and prohibits any kind of unlawful discrimination and harassment. Volt is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment on the basis of race, color, religion or belief, national origin, citizenship, social or ethnic origin, sex, age, physical or mental disability, veteran status, marital status, domestic partner status, sexual orientation or any other status protected by the statutes, rules, and regulations in the locations where it operates. If you are an individual with a disability and need a reasonable accommodation to assist with your job search or application for employment, please email [e-mail] or call (866) -898-0005. Please indicate the specifics of the assistance needed. Volt does not discriminate against applicants based on citizenship status, immigration status or national origin, in accordance with 8 U.S.C. § 1324b. The company will consider for employment qualified applicants with arrest and conviction records in a manner that complies with the San Francisco Fair Chance Ordinance, the Los Angeles Fair Chance Initiative for Hiring Ordinance, and other applicable laws.