Remote Consumer Insights & Reputation Analytics Lead

Volt; Atlanta (GA); Remote; USD 60,000 - 70,000; Full time

Job summary

Volt is seeking a Consumer Insights & Reputation Analytics Manager for a renowned music products manufacturer. This is a 100% remote, direct-hire role with a competitive salary and benefits package.

You will monitor brand conversations, develop listening strategies, and collaborate with Marketing, Customer Service, Product, and Sales to translate feedback into actionable insights. You will engage musicians and communities, maintain authentic brand voice, and prepare regular reports on sentiment

Qualifications

• 4+ years in community management or brand reputation.
• Experience with social listening and sentiment analysis.
• Excellent written communication skills.
• Ability to turn feedback into actionable insights.

Responsibilities

• Monitor brand conversations across social platforms and forums.
• Develop social listening and brand reputation strategies.
• Engage with customers and musicians to provide support and accurate information.
• Analyze feedback to deliver actionable insights and recommendations.
• Collaborate with Marketing, Social Media, Customer Service, Product, Quality, and Sales.
• Prepare regular sentiment reports and identify escalation needs.
• Build relationships with moderators, influencers, and community leaders.

Skills

Community management

Brand reputation

Written communication

Cross-functional collaboration

Analytical thinking

Music industry interest

Tools

Brandwatch

Sprinklr

Meltwater

Sprout Social

Talkwalker

Job description

Volt is seeking a Consumer Insights & Reputation Analytics Manager for a renowned music products manufacturer. This is a 100% remote, direct-hire role with a competitive salary and benefits package.

You will monitor brand conversations, develop listening strategies, and collaborate with Marketing, Customer Service, Product, and Sales to translate feedback into actionable insights. You will engage musicians and communities, maintain authentic brand voice, and prepare regular reports on sentiment