Remote Booking Concierge & Client Experience Lead

SWEET CAROLINA TRAVELS; Los Angeles (CA); Remote; USD 42,000 - 62,000; Full time

Benefits offered by this job

Comprehensive onboarding

Access to professional tools

Ongoing education and development

Continuing training opportunities

Supportive team environment

Job summary

SWEET CAROLINA TRAVELS is seeking an organized Booking Coordination Specialist to assist clients with researching options, coordinating arrangements, and managing booking details from initial request through confirmation. This fully remote role focuses on clear communication, accuracy, and efficient handling of multiple client requests.

The ideal candidate thrives in a fast-paced environment, has strong research and communication skills, and is comfortable navigating web-based systems to ensure

Qualifications

• Excellent organization and attention to detail.
• Strong written and verbal communication.
• Customer-focused mindset.
• Good online research skills.
• Comfortable learning web-based systems and platforms.
• Ability to prioritize multiple requests and deadlines.
• Strong problem-solving and follow-up skills.
• Previous customer service, hospitality, booking, or coordination experience is helpful but not required.

Responsibilities

• Communicate with clients to understand their requests and preferences.
• Research accommodations, transportation, activities, and related services.
• Coordinate booking and reservation details.
• Review availability and relevant options.
• Verify names, dates, and other important information for accuracy.
• Provide clients with confirmations and updates.
• Assist with modifications and special requests.
• Maintain accurate booking records and documentation.
• Follow up on outstanding information and upcoming arrangements.
• Communicate with service providers as necessary.
• Provide professional client support throughout the process.

Skills

Organizational skills

Communication

Customer focus

Research skills

Web-based systems

Prioritization

Problem solving

Customer service experience (helpful)

Job description

SWEET CAROLINA TRAVELS is seeking an organized Booking Coordination Specialist to assist clients with researching options, coordinating arrangements, and managing booking details from initial request through confirmation. This fully remote role focuses on clear communication, accuracy, and efficient handling of multiple client requests.

The ideal candidate thrives in a fast-paced environment, has strong research and communication skills, and is comfortable navigating web-based systems to ensure