Remote Booking & Client Experience Coordinator

SWEET CAROLINA TRAVELS; Seattle (WA); Remote; USD 45,000 - 60,000; Full time

Benefits offered by this job

Fully remote work environment

Comprehensive onboarding

Ongoing education and development

Job summary

SWEET CAROLINA TRAVELS is seeking a Booking Coordination Specialist to assist clients with researching options, coordinating arrangements, and managing booking details from initial request through confirmation.

The role emphasizes researching information, communicating with clients, and managing multiple requests with high accuracy in a fully remote environment. Comprehensive onboarding and ongoing training are provided to ensure strong client support throughout the process.

Qualifications

• Excellent organization and attention to detail.
• Strong written and verbal communication.
• Customer-focused mindset.
• Good online research skills.
• Comfortable learning web-based systems and platforms.
• Ability to prioritize multiple requests and deadlines.
• Strong problem-solving and follow-up skills.
• Previous customer service, hospitality, booking, or coordination experience is helpful but not required.

Responsibilities

• Communicate with clients to understand their requests and preferences.
• Research accommodations, transportation, activities, and related services.
• Coordinate booking and reservation details.
• Review availability and relevant options.
• Verify names, dates, and other important information for accuracy.
• Provide clients with confirmations and updates.
• Assist with modifications and special requests.
• Maintain accurate booking records and documentation.
• Follow up on outstanding information and upcoming arrangements.
• Communicate with service providers as necessary.
• Provide professional client support throughout the process.

Skills

Attention to detail

Communication

Customer-focused

Research skills

Web-based systems

Multitasking

Problem solving

Job description

SWEET CAROLINA TRAVELS is seeking a Booking Coordination Specialist to assist clients with researching options, coordinating arrangements, and managing booking details from initial request through confirmation.

The role emphasizes researching information, communicating with clients, and managing multiple requests with high accuracy in a fully remote environment. Comprehensive onboarding and ongoing training are provided to ensure strong client support throughout the process.