Remote Booking Coordination Specialist

SWEET CAROLINA TRAVELS; Austin (TX); Remote; USD 42,000 - 64,000; Full time

Benefits offered by this job

Comprehensive onboarding and training

Access to professional tools

Ongoing education and development

Supportive team environment

Job summary

SWEET CAROLINA TRAVELS is seeking a Booking Coordination Specialist to assist clients with researching options, coordinating arrangements, and managing booking details from initial request through confirmation.

The ideal candidate will be organized, detail-oriented, and able to handle multiple requests while maintaining high accuracy. Fully remote role with onboarding and ongoing training.

Qualifications

• Excellent organization and attention to detail.
• Strong written and verbal communication.
• Customer-focused mindset.
• Good online research skills.
• Comfortable learning web-based systems and platforms.
• Ability to prioritize multiple requests and deadlines.
• Strong problem-solving and follow-up skills.
• Previous customer service, hospitality, booking, or coordination experience is helpful but not required.

Responsibilities

• Communicate with clients to understand their requests and preferences.
• Research accommodations, transportation, activities, and related services.
• Coordinate booking and reservation details.
• Review availability and relevant options.
• Verify names, dates, and other important information for accuracy.
• Provide clients with confirmations and updates.
• Assist with modifications and special requests.
• Maintain accurate booking records and documentation.
• Follow up on outstanding information and upcoming arrangements.
• Communicate with service providers as necessary.
• Provide professional client support throughout the process.

Skills

Organization

Communication

Customer focus

Research skills

Learning new systems

Multitasking

Problem solving

Customer service experience

Job description

SWEET CAROLINA TRAVELS is seeking a Booking Coordination Specialist to assist clients with researching options, coordinating arrangements, and managing booking details from initial request through confirmation.

The ideal candidate will be organized, detail-oriented, and able to handle multiple requests while maintaining high accuracy. Fully remote role with onboarding and ongoing training.