Remote Boiler & Hydronics Technical Support Specialist

Rinnai America Corp; Peachtree City (GA); Remote; USD 25,000 - 41,000; Full time

Benefits offered by this job

Health benefits from day 1

401(k) match

Paid volunteer day

PTO and holidays

Life insurance

Job summary

Rinnai America Corporation is seeking a Boiler/Hydronic Tankless Technical Support Specialist (Remote) to provide expert phone support for installation and troubleshooting of Rinnai products. This evergreen role requires flexibility and occasional onsite training at the Corporate Office in Peachtree City, GA.

The position offers up to $30/hr depending on experience, with comprehensive benefits and a strong focus on customer service and technical analysis.

Qualifications

• Technical Associate degree in plumbing or electrical engineering (or equivalent related professional experience).
• 3-5 years of proven and demonstrated technical appliance repair experience. Background in electronics, plumbing systems, hydronics and/or boiler systems a plus.
• Familiar with schematics and or ladder diagrams.

Responsibilities

• Provide telephone support to answer inquiries on service, installation and troubleshooting procedures for all Rinnai products.
• Responsible for following through with repairs, rework, rebuilding and/or maintenance on all products returned to Rinnai, to include documenting results of failure analysis on product.
• Liaise with Sales, Marketing, Engineering and Service staff to maintain an understanding of product features/specifications and quality controls standards.
• Liaise with Field Sales/Service organizations and Engineering in gathering and documenting information on potential quality/performance issues and provide input on corrective actions.
• Ensure records of all work orders, quality control reports, failure analysis, RGA’s, credits, returns, shipping requests, etc. are completed with details.

Skills

Communication

Technical analysis

Customer service

Teamwork

Education

Technical Associate degree

Tools

Ladder diagrams

Job description

Rinnai America Corporation is seeking a Boiler/Hydronic Tankless Technical Support Specialist (Remote) to provide expert phone support for installation and troubleshooting of Rinnai products. This evergreen role requires flexibility and occasional onsite training at the Corporate Office in Peachtree City, GA.

The position offers up to $30/hr depending on experience, with comprehensive benefits and a strong focus on customer service and technical analysis.