Remote Blood Donor Call Specialist

American Red Cross; Arizona; Remote; USD 18,000 - 26,000; Full time

Benefits offered by this job

Medical/Dental/Vision plans

HSA/FSA

PTO: 15 days starting

Holidays: 11 paid holidays

401K with match

Paid Family Leave

Employee Assistance

Job summary

American Red Cross is seeking customer-focused individuals to contact blood donors and schedule appointments in a fast-paced environment. You will follow scripting, maintain accurate donor records, and strive to maximize donor show rates. The role requires excellent computer skills and a strong customer service mindset.

The position is remote but must reside in or near the Tucson, AZ area. The first day and possibly a few days will be at the Tucson Call Center, with a standard full-time schedule

Qualifications

• Must have 90 days of uninterrupted employment (100% attendance required).
• Must be able to commit to one of the schedules listed.
• Proficient in using multiple computer applications simultaneously in a fast-paced environment.

Responsibilities

• Contact blood donors by telephone to recruit for blood donation and update records.
• Schedule appointments to maximize donor show rates.
• Follow scripted donor interactions for consistency.
• Maintain daily production standards (calls and appointments per hour).
• Develop knowledge of donor eligibility to inform and reduce deferrals.
• Maintain accurate records of donors and appointments.

Skills

Customer service

Telemarketing

Call center experience

Verbal communication

Problem solving

Education

High school diploma or GED

Job description

American Red Cross is seeking customer-focused individuals to contact blood donors and schedule appointments in a fast-paced environment. You will follow scripting, maintain accurate donor records, and strive to maximize donor show rates. The role requires excellent computer skills and a strong customer service mindset.

The position is remote but must reside in or near the Tucson, AZ area. The first day and possibly a few days will be at the Tucson Call Center, with a standard full-time schedule