Remote Bleeding Disorder Patient Advocate

Optum; Kansas City (MO); Remote; USD 60,000 - 107,000; Full time

Benefits offered by this job

comprehensive benefits package

incentive and recognition programs

equity stock purchase

401k contribution

Job summary

Optum is seeking a Bleeding Disorder Patient Liaison to coordinate services between OptumRx and patients, engaging with consumers through educational offerings, events, and outreach.

The role includes traveling up to 30%, delivering patient education, building relationships, and supporting sales teams to expand patient base. Candidates should have experience in social media selling, events, and basic hemophilia knowledge; Missouri or Illinois residency preferred.

Qualifications

• 1+ year experience in social media selling, networking, advertising, customer service or advocacy
• 6+ months presenting information in meetings or at events and to groups of managers, clients, customers, and the public
• Knowledge of hemophilia/bleeding disorders at an intermediate level
• Proficient with Microsoft Office and general computer use
• Beginner level in B2C/B2B selling or marketing
• Located in Missouri or Illinois
• Access to reliable transportation and a valid US driver’s license
• Willing to travel nationwide up to 30% of the time
• Available for mandatory meetings Mon-Fri 8am-5pm CST

Responsibilities

• Develop and maintain consumer relationships by regular proactive contact
• Participate in local and regional non-profit events to educate and recruit patients
• Distribute educational materials (Welcome packets, brochures)
• Provide telephonic, electronic, or face-to-face education support, may require travel
• Interface with patients to assess satisfaction and promote positive experiences
• Participate in care conferences and meetings (travel possible)
• Assist in developing educational materials
• Stay current on community health issues and regulations
• Complete required training and reports (expense, sales, timesheets)
• Travel for training, team meetings, in-person visits, and events
• Develop business from new consumer prospects and marketing leads
• Collaborate with Regional Sales Directors on product education for patients
• Join weekly pipeline calls and activities
• Identify new business opportunities within client base
• Ensure smooth transition of consumers to sales support
• Conduct online marketing research on new leads
• Use CRM to document activities and opportunities
• Coordinate meetings with patients and sales team members
• Explain therapy and program features in detail
• Coordinate, lead and deliver patient educational workshops

Skills

Social media selling

Networking

Advertising

Customer service

Advocacy

Public speaking

Hemophilia knowledge

Microsoft Office

Travel readiness

Tools

Salesforce

Job description

Optum is seeking a Bleeding Disorder Patient Liaison to coordinate services between OptumRx and patients, engaging with consumers through educational offerings, events, and outreach.

The role includes traveling up to 30%, delivering patient education, building relationships, and supporting sales teams to expand patient base. Candidates should have experience in social media selling, events, and basic hemophilia knowledge; Missouri or Illinois residency preferred.