Bleeding Disorder Patient Liaison

Optum; Kansas City (MO); Remote; USD 60,000 - 107,000; Full time

Benefits offered by this job

comprehensive benefits package

incentive and recognition programs

equity stock purchase

401k contribution

Job summary

Optum is seeking a Bleeding Disorder Patient Liaison to coordinate services between OptumRx and patients, engaging with consumers through educational offerings, events, and outreach.

The role includes traveling up to 30%, delivering patient education, building relationships, and supporting sales teams to expand patient base. Candidates should have experience in social media selling, events, and basic hemophilia knowledge; Missouri or Illinois residency preferred.

Qualifications

• 1+ year experience in social media selling, networking, advertising, customer service or advocacy
• 6+ months presenting information in meetings or at events and to groups of managers, clients, customers, and the public
• Knowledge of hemophilia/bleeding disorders at an intermediate level
• Proficient with Microsoft Office and general computer use
• Beginner level in B2C/B2B selling or marketing
• Located in Missouri or Illinois
• Access to reliable transportation and a valid US driver’s license
• Willing to travel nationwide up to 30% of the time
• Available for mandatory meetings Mon-Fri 8am-5pm CST

Responsibilities

• Develop and maintain consumer relationships by regular proactive contact
• Participate in local and regional non-profit events to educate and recruit patients
• Distribute educational materials (Welcome packets, brochures)
• Provide telephonic, electronic, or face-to-face education support, may require travel
• Interface with patients to assess satisfaction and promote positive experiences
• Participate in care conferences and meetings (travel possible)
• Assist in developing educational materials
• Stay current on community health issues and regulations
• Complete required training and reports (expense, sales, timesheets)
• Travel for training, team meetings, in-person visits, and events
• Develop business from new consumer prospects and marketing leads
• Collaborate with Regional Sales Directors on product education for patients
• Join weekly pipeline calls and activities
• Identify new business opportunities within client base
• Ensure smooth transition of consumers to sales support
• Conduct online marketing research on new leads
• Use CRM to document activities and opportunities
• Coordinate meetings with patients and sales team members
• Explain therapy and program features in detail
• Coordinate, lead and deliver patient educational workshops

Skills

Social media selling

Networking

Advertising

Customer service

Advocacy

Public speaking

Hemophilia knowledge

Microsoft Office

Travel readiness

Tools

Salesforce

Job description

REMOTE IN MISSOURI OR ILLINOIS

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Come make an impact on the communities we serve as we help advance health equity on a global scale. Here, you will find talented peers, comprehensive benefits, a culture guided by diversity and inclusion, career growth opportunities and your life's best work.SM The Bleeding Disorder Patient Liaison coordinates the services between OptumRx and patients through various recruitment and retention activities. Includes identifying and engaging with consumers through a variety of sources (educational offerings, marketing events, and networking) to achieve sales objectives.

Work Schedule

This is a full-time position. Monday - Friday 8am - 5pm CST (with some nights & weekends for events while travelling)

You’ll enjoy the flexibility to telecommute from the states of Missouri or Illinois as you take on some tough challenges.

Primary Responsibilities

• Develop and help maintain consumer relationships by following up with regular proactive contact
• Participate in local and regional non-profit events and support groups to educate and recruit potential patients
• Ensure appropriate distribution of consumer/patient educational materials. (Welcome packets, brochures)
• Provide telephonic, electronic, and / or face-to-face support consumer/patient educational services, which may require travel
• According to established standards, interfaces with patients and appropriate team members to assess satisfaction and promote positive patient experiences (related to operations, reimbursement, and nursing)
• Participates as necessary in care conferences and meetings, which may require travel (Staff conference calls, webinars, regional meetings)
• Assist in the development of educational materials
• Keep current regarding community health issues and regulations
• Complete required training and reports (expense, sales, timesheets) within the requested timeframe
• Be available to travel as job requires, such as: for initial training, team meetings, in person patient visits, community and corporate meetings as indicated by manager / team
• Develop business from prospecting new consumers, following up on marketing leads, as well as expanding business from the company's existing client base
• Work with Regional Sales Directors to develop an action plan focused on product education of potential and active patients
• Participate on weekly pipeline calls and activities
• Uncover new business opportunities within client base
• Develop and help maintain consumer relationships by following up with regular proactive contact
• Provide smooth transition of consumers to the sales support staff through effective internal communications and proper documentation
• Conduct online marketing research on the new consumer and / or professional business leads
• Use database CRM to provide details as activities which may lead to documented opportunity that is transitioned to sale
• Coordinate meetings with patients and appropriate sales team members
• Explain therapy and / or disorder program features or services in detail
• According to established standards, interfaces with patients to assess satisfaction and promote positive patient experiences
• Coordinate, lead and deliver patient educational workshops

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications

• 1+ years of combined experience in social media selling, networking, advertising, customer service or advocacy
• 6+ months of experience with presenting information in meetings or at events and to respond to questions from groups of managers, clients, customers, and the general public consistent with Optum policies
• Intermediate level of proficiency with Hemophilia/Bleeding Disorder knowledge
• Intermediate level of proficiency with Microsoft Office products and general computer use
• Beginner level of proficiency with Business-to-Consumer or Business-to-Business relationship selling and / or marketing skills
• Currently located in Missouri or Illinois
• Access to reliable transportation & valid US driver's license
• Ability to travel nationwide up to 30% of the time (travel may include weekends/nights)
• Able to attend mandatory meetings with advance notice (typically Mon-Friday 8am-5pm CST)

Preferred Qualifications

• Experience within the Bleeding Disorder community
• Salesforce experience
• Experience with reading, analyzing, and interpreting general business periodicals, professional journals, and technical procedures with the ability to write reports and correspond professionally
• Bi-lingual skills are beneficial this position
• All Telecommuters will be required to adhere to UnitedHealth Group's Telecommuter Policy.

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. The salary for this role will range from $60,200 to $107,400 annually based on full-time employment. We comply with all minimum wage laws as applicable.

• comprehensive benefits package
• incentive and recognition programs
• equity stock purchase
• 401k contribution

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Application Deadline

This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location, and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.

UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.

#RPO #GREEN