Remote Biometrics Support Specialist - Tier 1

First Advantage Global operating Centre; United States; Remote; USD 35,000 - 44,000; Full time

Benefits offered by this job

Remote work allowed

Job summary

First Advantage Biometrics is seeking a remote Tier 1 Support specialist to assist users of biometrics kiosks and provide frontline assistance for fingerprinting and identity services.

You will handle a high volume of inbound calls, document customer needs, and guide users through basic technical steps. Strong communication and reliability are essential; training will be provided for CRM tools and procedures.

Qualifications

• US citizens living in the United States.
• Have lived in the United States for at least 3 of the last 5 years.
• Experience in customer service, preferably phone-based.

Responsibilities

• Handle approximately 35-50 inbound phone calls per day.
• Take concise, accurate notes on customer needs and experiences.
• Recommend appropriate fingerprinting or identity services for caller’s requirements.
• Provide Tier 1 (basic) technical support to users of the biometrics kiosks.
• Use provided tools to submit technical support requests to Tier 2 and 3 groups.

Skills

Phone-based support

Written & verbal communication

Remote work readiness

Flexible schedule

Education

High school diploma or equivalent

Tools

Zendesk

Salesforce

Job description

First Advantage Biometrics is seeking a remote Tier 1 Support specialist to assist users of biometrics kiosks and provide frontline assistance for fingerprinting and identity services.

You will handle a high volume of inbound calls, document customer needs, and guide users through basic technical steps. Strong communication and reliability are essential; training will be provided for CRM tools and procedures.