Remote Billing Specialist (12-Month Contract)

Ｃollective; San Francisco (CA); Remoto; USD 60.000 - 80.000; Tempo pieno

Descrizione del lavoro

Collective is seeking a Billing Specialist on the Member Operations team to own the billing lifecycle, resolving invoice questions, research, refunds, and disputes. You’ll primarily work in Stripe and Collective’s platform, ensuring accurate refunds, credits, and offboarding billing aligned with policy.

You will spot billing patterns, contribute to policy improvements, and document recurring issues to guide better processes.

Competenze

• 1+ years of billing, payments, accounts receivable, or customer billing support experience.
• Experience in Stripe (subscriptions, refunds, credit notes, and disputes); knowledge of chargeback evidence is a plus.
• Sound judgment on when to follow a policy and when to elevate.
• Understanding of complex subscription lifecycle operations (prorated upgrades/downgrades, recurring billing).
• Clear written communication to explain billing events and decisions.
• Comfort in a cross-platform, ticket-based environment (Zendesk, Jira, Salesforce).
• Ability to manage a high volume of requests and meet deadlines in a fast-paced setting.
• Process-minded approach; identify and fix recurring issues.
• Team-oriented with professionalism, integrity, and accountability.

Mansioni

• Process refunds and credits in Stripe.
• QA vendor invoices end-to-end from issue flag to resolution.
• Handle offboarding billing, including final billing and cancellations.
• Manage disputes and chargebacks end-to-end; gather evidence and responses in Stripe.
• Document recurring issues to inform policy and guidelines.
• Keep billing SOPs up-to-date as processes change.
• Collaborate with Finance, Operations, Sales, and Member Success to resolve issues.
• Flag billing errors and trends early; communicate status to partners.
• Assist with ad hoc requests like failed payments and past-due reports.

Conoscenze

Billing experience

Stripe knowledge

Policy judgment

Subscription lifecycle

Clear written communication

Cross-platform tools

Time management

Process improvement

Team collaboration

Strumenti

Stripe

Zendesk

Jira

Salesforce

Descrizione del lavoro

Collective is seeking a Billing Specialist on the Member Operations team to own the billing lifecycle, resolving invoice questions, research, refunds, and disputes. You’ll primarily work in Stripe and Collective’s platform, ensuring accurate refunds, credits, and offboarding billing aligned with policy.

You will spot billing patterns, contribute to policy improvements, and document recurring issues to guide better processes.