Remote Billing Operations Lead: Scale & Optimize Revenue

Candidate; Northern (KY); Hybrid; USD 84,000 - 97,000; Full time

Benefits offered by this job

New hire equity grant

Annual refresh grants

Flex First remote work policy

Job summary

Instacart is seeking a Billing Operations Lead to own end-to-end billing across marketplace partners, ensuring accurate invoicing, adherence to SOX controls, and timely month-end close.

You will partner with Finance, Revenue, Product, and Engineering to drive accuracy, scalability, and continuous improvement while mentoring junior team members.

This is a remote role open to US-based candidates (excluding CA, CT, NJ, NY, WA) with strong SQL, Excel, and ERP/billing platform experience.

Qualifications

• Bachelor’s degree in Accounting, Finance, Information Systems, or related field or equivalent practical experience.
• 5+ years of Billing Operations, Order-to-Cash, or Accounts Receivable in tech, ecommerce, marketplace, or SaaS.
• 2+ years leading cross-functional billing or Q2C projects as IC from requirements to launch.
• Hands-on experience with Salesforce CPQ and billing platforms (Zuora/Chargebee/Stripe) plus an ERP (NetSuite/SAP/Oracle).
• Proficiency in Excel (pivot tables, lookups) and basic SQL for data analysis.

Responsibilities

• Oversee billing portfolios across strategic partners with accurate day-to-day operations and timely month-end close.
• Develop and maintain billing policies, SOPs, and quality standards in partnership with Finance Systems, BD and Revenue.
• Build dashboards, reporting, and KPIs to monitor billing health and enable proactive issue identification.

Skills

Billing operations

Order-to-Cash

Cross-functional collaboration

Data analysis

Mentoring

Education

Bachelor's degree in Accounting, Finance, Information Systems, or related field

Tools

Salesforce CPQ

Zuora

Chargebee

Stripe Billing

NetSuite

SAP

Oracle

Excel

SQL

Job description

Instacart is seeking a Billing Operations Lead to own end-to-end billing across marketplace partners, ensuring accurate invoicing, adherence to SOX controls, and timely month-end close.

You will partner with Finance, Revenue, Product, and Engineering to drive accuracy, scalability, and continuous improvement while mentoring junior team members.

This is a remote role open to US-based candidates (excluding CA, CT, NJ, NY, WA) with strong SQL, Excel, and ERP/billing platform experience.