Remote Billing & Client Accounts Coordinator

Cage & Miles; United States; Hybrid; USD 30,000 - 36,000; Full time

Job summary

Cage & Miles, a leading family law firm in Southern California, is hiring for a remote/hybrid/on-site client accounts role. You will manage client matters from start to finish, communicate with clients across phone, email, and text, and resolve billing issues with empathy.

Ideal candidates have customer service or account-management experience, strong interpersonal skills, and proficiency in Microsoft Office; familiarity with Clio or similar practice-management software is a plus.

Qualifications

• Experience in customer service, account management, or billing.
• Strong interpersonal skills and comfort discussing financial matters.
• Proficiency in Microsoft Office; experience with Clio or similar is a plus.

Responsibilities

• Own client matters from start to finish, ensuring accounts are in good standing.
• Monitor accounts for balances and financial needs.
• Communicate with clients via phone, email, and text.
• Use sound judgment and problem-solving to address account issues with empathy.

Skills

Customer service

Account management

Billing

Tools

Microsoft Office

Clio/CRM experience

Job description

Cage & Miles, a leading family law firm in Southern California, is hiring for a remote/hybrid/on-site client accounts role. You will manage client matters from start to finish, communicate with clients across phone, email, and text, and resolve billing issues with empathy.

Ideal candidates have customer service or account-management experience, strong interpersonal skills, and proficiency in Microsoft Office; familiarity with Clio or similar practice-management software is a plus.