Remote Bilingual Mandarin CX Specialist - Healthcare

Alignment Health; San Francisco (CA); Remote; USD 23.000 - 32.000; Vollzeit

Zusammenfassung

Alignment Health in San Francisco is seeking a customer service professional to support seniors and medically complex members. You will respond to inquiries about benefits, eligibility and services, and document interactions accurately while maintaining confidentiality and HIPAA compliance.

Ideal candidates have 2+ years in customer service, proficiency with Outlook/CRM/Excel, and are bilingual in Mandarin and English.

Qualifikationen

• 2+ years of customer service or member support experience
• Healthcare and/or Medicare Advantage exposure preferred
• High school diploma or GED required; college degree preferred
• Demonstrated ability to use technology and follow workflows
• Strong typing speed (40 WPM)

Aufgaben

• Build connections with members with empathy and respect
• Handle inquiries during initial contact and ensure follow‑through
• Deliver service by exceeding member expectations and resolving issues
• Respond to benefits, eligibility, services, and policies inquiries
• Assist with provider network, claims, and transportation benefits questions
• Manage high call volumes and document interactions in real time
• Address complaints and escalate when needed
• Support outreach initiatives to improve engagement
• Represent Alignment Health with integrity and excellence
• Participate in ongoing coaching and learning

Kenntnisse

Bilingual Mandarin Chinese/English

Customer service

Phone/Crm systems

Typing 40 WPM

Ausbildung

HS diploma or GED

College degree preferred

Tools

Microsoft Outlook

Word

Excel

CRM

Jobbeschreibung

Alignment Health in San Francisco is seeking a customer service professional to support seniors and medically complex members. You will respond to inquiries about benefits, eligibility and services, and document interactions accurately while maintaining confidentiality and HIPAA compliance.

Ideal candidates have 2+ years in customer service, proficiency with Outlook/CRM/Excel, and are bilingual in Mandarin and English.