Remote Bilingual Team Manager - Spanish/English

Sutherland Company; Houston (TX); Remote; USD 65,000 - 90,000; Full time

Job summary

Sutherland is launching a Banking/Financial Services program and seeks a BI-LINGUAL Team Manager to lead the team and ensure a successful launch. You will drive team performance, coaching, and client-facing updates while promoting engagement and retention in a remote-capable environment.

Ideal candidates have 1-2 years as a Team Leader/Manager in US banking-related BPO, fluent in Spanish and English, and comfortable working remotely in a fast-paced setting.

Qualifications

• 1-2 years of experience as a Team Leader/Team Manager in a US banking/financial BPO (credit card, collections or auto loan - major plus)
• Must be Bi-lingual Spanish/English
• Willing to work remotely

Responsibilities

• Lead team performance improvements on CX metrics through call listening, coaching and action plans.
• Provide weekly deliverables including coaching RCAs, audits, attendance insights, and client updates.
• Advocate for the client by addressing attendance/retention and boosting morale.
• Coordinate team engagement activities and stay interviews with Operations.

Skills

Bi-lingual Spanish/English

Leadership

Analytics

Job description

Sutherland is launching a Banking/Financial Services program and seeks a BI-LINGUAL Team Manager to lead the team and ensure a successful launch. You will drive team performance, coaching, and client-facing updates while promoting engagement and retention in a remote-capable environment.

Ideal candidates have 1-2 years as a Team Leader/Manager in US banking-related BPO, fluent in Spanish and English, and comfortable working remotely in a fast-paced setting.