Remote Bilingual Tax Software Support Specialist

Kelly Services; Phoenix (AZ); Remote; USD 25,000 - 36,000; Full time

Job summary

Kelly Services is seeking a remote bilingual Tax Software Support Representative to help customers resolve technical issues from home. This role requires English/Spanish fluency and strong customer service skills.

This seasonal assignment runs about five months with potential extension, offering first-level software support, phone and email assistance, and careful ticket documentation while upholding professional service standards.

Qualifications

• Bilingual English/Spanish required.
• High School Diploma or GED required.
• Minimum 6 months of customer service, call center, help desk, or technical support experience.
• Minimum 6 months of computer troubleshooting experience.
• Strong verbal and written communication skills.
• Comfortable assisting customers over the phone.
• Basic computer and Microsoft Office skills.
• Ability to work in a fast-paced, team-oriented environment.
• Professional attitude and strong work ethic.

Responsibilities

• Provide first-level technical support for tax and accounting software products.
• Assist customers via phone and email.
• Troubleshoot software and system-related issues.
• Document customer interactions in a ticketing system.
• Escalate complex issues when needed.
• Maintain excellent customer service and professionalism.
• Collaborate with team members to resolve customer concerns.

Skills

Bilingual English/Spanish

Customer service

Technical support

Phone support

Microsoft Office

Education

High School Diploma or GED

Tools

Ticketing systems

SQL

CCH ProSystem fx

CCH Axcess Tax

Job description

Kelly Services is seeking a remote bilingual Tax Software Support Representative to help customers resolve technical issues from home. This role requires English/Spanish fluency and strong customer service skills.

This seasonal assignment runs about five months with potential extension, offering first-level software support, phone and email assistance, and careful ticket documentation while upholding professional service standards.