Remote Bilingual Support Advisor - Italian/English

Concentrix Services (Georgia) LLC; Georgia; Hybrid; USD 45,000 - 60,000; Full time

Benefits offered by this job

Competitive salary

Permanent

Work at Home

Fully paid training

Medical insurance

Life insurance

Performance bonus

Internet allowance

Meal vouchers

Career development opportunities

Holiday pay

Team and Concentrix events

Free premium account after 3 months

Job summary

Concentrix is seeking a Spotify Online Support Advisor to assist Premium users in Italian and English. You will manage email and chat, engage on social media and the Spotify Community from a work-at-home setup in Georgia, delivering friendly and accurate help.

You need strong communication, Italian at C1, English at B2, and solid computer skills. Flexibility to work shifts, team collaboration, and opportunities for training and career development are offered.

Qualifications

• Strong communication skills.
• Excellent Italian language skills (C1).
• Advanced level of English (B2).
• High school education is required.
• MS Office and web-based applications proficiency.

Responsibilities

• Support Premium Spotify users via email and chat, on social media, and on the Spotify Community site.
• Provide accurate, timely assistance and maintain high customer satisfaction.
• Communicate clearly and professionally in Italian and English.
• Work shifts Monday to Sunday with a team-oriented mindset.

Skills

Strong communication skills

Italian (C1)

English (B2)

Team player

Organizational skills

Decision-making

Analytical skills

Education

High school education

Tools

MS Office

Web-based applications

Job description

Concentrix is seeking a Spotify Online Support Advisor to assist Premium users in Italian and English. You will manage email and chat, engage on social media and the Spotify Community from a work-at-home setup in Georgia, delivering friendly and accurate help.

You need strong communication, Italian at C1, English at B2, and solid computer skills. Flexibility to work shifts, team collaboration, and opportunities for training and career development are offered.