Spotify Online Support Advisor with Spanish and English

Concentrix Services (Georgia) LLC; Georgia; Hybrid; USD 42,000 - 56,000; Full time

Benefits offered by this job

Work at Home

Fully paid training

Medical insurance

Life insurance

Performance bonus

Internet allowance

Meal vouchers

Career development opportunities

Holiday pay

Team events

Job summary

Concentrix Services (Georgia) LLC is seeking a Spotify Online Support Advisor fluent in Spanish and English to assist Premium users via email, chat and social channels from a work-at-home setup in Georgia. You will join a team dedicated to delivering exceptional customer experiences and resolving inquiries with empathy.

The role requires strong communication, a proactive approach, and the ability to work a flexible schedule, including weekends.

Qualifications

• Strong communication skills and fluency in Spanish (C1) and English (B2) are required or highly preferred.
• Experience in a customer experience center is advantageous.
• Proficient typing and computer skills; comfortable with MS Office and internet-based tools.

Responsibilities

• Support Spotify Premium users via email, chat, and social media, including the Spotify Community site.
• Communicate clearly in Spanish and English; resolve inquiries and resolve issues promptly.
• Collaborate with teammates to deliver a high-quality customer experience and meet performance targets.

Skills

Strong communication

Spanish (C1)

English (B2)

Typing skills

MS Office

Internet & email apps

Organized

Decision-making

Analytical skills

Shift work

Customer experience center

Education

High school education

Tools

MS Office

Internet & Email

Job description

Job Title: Spotify Online Support Advisor with Spanish and English

Job Description Our client helps millions of people to connect to their favorite songs and create a service that people use to discover and enjoy the music and podcasts they love! Would you like to be a part of a team which supports one of the biggest companies, that provides legal music streaming services? You will demonstrate excellent communication skills and support the Premium users of Spotify via email and chat, on social media, and via the dedicated Spotify Community site. Are you looking to have a flexible working schedule and work from home in a friendly and positive work environment where you can develop yourself professionally? Join one of the world’s leading organizations that helps customers find the right music or podcast for every moment!

What you need to have is:

• Strong communication skills
• Excellent Spanish language skills (C1)
• Advanced level of English (B2)
• Work experience in a customer experience center is an advantage
• Good typing and computer skills (MS Office, use of internet, e-mail and web-based applications)
• Be organized, have decision-making and analytical skills
• Readiness to work on shifts Monday to Sunday
• Team player with a great positive attitude and strong interpersonal skill
• High school education

What do you get from us?

• Competitive salary
• Permanent
• Work at Home
• Fully paid training
• Medical insurance
• Life insurance
• Performance bonus
• Internet allowance
• Meal vouchers
• Various career development opportunities
• Holiday pay
• Team and Concentrix events
• Getting a free premium account after the 3rd month

Who are we?

With 280,000 colleagues all over the world, we specialize in creating exceptional customer experiences and driving digital transformation for some of the world’s biggest and best companies. We’re fanatical about our diverse and passionate people all across the world. We embrace all our different cultures, individualities, and personalities because we recognize that all our differences make us stronger together. Concentrix is an equal opportunity employer, and we process applicants without regard to disability, race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression or any other characteristic. We show our colleagues how important they are by showering them with perks, like a culture of belonging; clear paths for career development; professional support, coaching and mentorship programs; performance-based pay; a global network of lifelong friends and peers; and more! (Like, lots more.)

Location: Work-at-home Georgia

Language Requirements: Time Type: Full time

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Mission: Hi, we’re Concentrix. We’re a global technology and services leader that powers the brands of the future. We help well-known brands — the ones you use every day — improve their businesses with technology and integrated solutions, in over 70 countries.

Company Overview: We power the brands of the future. Some call us a global technology and services leader. But we’re so much more. Human-centered, tech-powered, intelligence fuelled. Every day we’re busy helping over 2000 of the world's best brands solve their toughest business challenges. Whether it’s…… designing game-changing brand experiences, building and scaling secure AI technologies, or building loyalty to drive revenue. We’ve got them covered. But how? We design, build, and run fully integrated, end-to-end solutions across the entire enterprise, at speed and scale. We’re the strategic thinkers who designbrand-defining experiences. The technologists & engineers who buildsmarter solutions. And the operational experts who run it all and make it work seamlessly. By integrating strategy & design with data & analytics, enterprise technology, and digital operations. You could say, at the heart of everything we do lies a commitment to transform the way companies connect, interact, and grow across the world and into the future. Experience the power of Concentrix. Concentrix CVG Corporation is an EEO/AA/M/F/Vet/Disability Employer.