Remote Bilingual Spanish Inbound Finance Agent

Travel-Leisure-Co; Orlando (FL); Remote; USD 32,000 - 52,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401k match

Paid time off

Job summary

Travel + Leisure Co. invites qualified applicants for a remote Bilingual Spanish Inbound Customer Service Representative role. You will handle inbound calls and inquiries, guide customers through payment plans, and follow policy and law while delivering excellent service.

Required are a high school diploma, two years of customer service experience, and strong communication skills. A dependable home office setup and ability to work varied shifts are essential for success.

Qualifications

• Fluent in English and Spanish; two years customer service experience.
• Must have strong communication and problem-solving skills.
• Ability to work a structured schedule including holidays, nights, weekends.
• Must have reliable home office setup for a remote role.

Responsibilities

• Manage large volume of inbound and outbound calls for loan and dues accounts.
• Assess inquiries and respond in a timely, effective manner to resolve issues.
• Evaluate customer accounts using provided tools to determine actions.
• Provide solutions and alternatives within time limits; document transactions.
• Collaborate with other departments to ensure timely and effective service.

Skills

Bilingual EN/ES

Customer service

Call center

Strong communication

Negotiation

Remote work setup

Education

High school diploma or GED

Tools

Microsoft Word

Microsoft Excel

Typing 30 wpm

Job description

Travel + Leisure Co. invites qualified applicants for a remote Bilingual Spanish Inbound Customer Service Representative role. You will handle inbound calls and inquiries, guide customers through payment plans, and follow policy and law while delivering excellent service.

Required are a high school diploma, two years of customer service experience, and strong communication skills. A dependable home office setup and ability to work varied shifts are essential for success.