Bilingual Japanese Inbound Finance Support – Remote

Travel + Leisure Co.; Las Vegas (NV); Remote; USD 40,000 - 50,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401k with employer match

Paid time off

Job summary

Travel + Leisure Co. is seeking a bilingual Japanese inbound customer service representative for its remote work-from-home call center. You will handle loan and dues inquiries, provide solutions, and coordinate with other departments to ensure top-tier service.

Fluency in English and Japanese is required, with at least two years of customer service experience. Work remotely from states within the US, with paid training and a structured schedule including holidays and weekends.

Qualifications

• Fluent in English and Japanese.
• Two years of customer service experience.
• High school diploma or GED or equivalent.

Responsibilities

• Handle high volume inbound and outbound calls for loan and dues accounts.
• Assess and respond to owner inquiries to ensure timely resolution and satisfaction.
• Evaluate customer accounts using appropriate tools to determine actions.
• Provide solutions and follow up to ensure proper documentation and outcomes.
• Collaborate with other departments to deliver timely service.

Skills

Bilingual English/Japanese

Customer service experience

Typing 30 wpm

Communication skills

Education

High school diploma or GED

Tools

Microsoft Word

Microsoft Excel

Job description

Travel + Leisure Co. is seeking a bilingual Japanese inbound customer service representative for its remote work-from-home call center. You will handle loan and dues inquiries, provide solutions, and coordinate with other departments to ensure top-tier service.

Fluency in English and Japanese is required, with at least two years of customer service experience. Work remotely from states within the US, with paid training and a structured schedule including holidays and weekends.