Remote Bilingual Spanish CSR – Shelter & Resources

Frontline Call Center; Yorktown (VA); Remote; USD 17,000 - 24,000; Full time

Job summary

Frontline Group is seeking a Bilingual (Spanish/English) Customer Service Representative to support individuals remotely, connecting them to emergency shelter and resources. This role is full-time temporary, with orientation on October 15, 2026 and a starting pay of $15.00/hour as a W2 employee.

Ideal candidates are fluent in Spanish and English, with call center or customer service experience and ability to navigate multiple systems.

Qualifications

• Fluent bilingual Spanish and English, spoken and written.
• Call center or customer service experience.
• Remote work experience is a plus.
• Tech-savvy with ability to navigate multiple systems.
• 100% attendance required for orientation and training.
• Open availability, including weekends.

Responsibilities

• Provide bilingual customer service to connect clients with emergency shelter and resources.

Skills

Bilingual Spanish/English

Job description

Frontline Group is seeking a Bilingual (Spanish/English) Customer Service Representative to support individuals remotely, connecting them to emergency shelter and resources. This role is full-time temporary, with orientation on October 15, 2026 and a starting pay of $15.00/hour as a W2 employee.

Ideal candidates are fluent in Spanish and English, with call center or customer service experience and ability to navigate multiple systems.