Remote Bilingual Spanish CSR — Emergency Shelter Support

Frontline Call Center; Pennsylvania; Remote; USD 17,000 - 24,000; Full time

Benefits offered by this job

Remote work

W2 employment

Job summary

Frontline Group is seeking a Bilingual (Spanish/English) Customer Service Representative to support individuals remotely. You will connect people to emergency shelter and resources, handling inquiries with compassion and accuracy.

The role is full-time, temporary, remote, with orientation on October 15, 2026. Must be bilingual, attend training, and maintain 100% attendance. Prior call center experience is preferred and tech-savvy with multiple systems.

Qualifications

• Bilingual Spanish and English fluency, written and spoken.
• Call center or customer service experience.
• Remote work experience is a plus.
• Must have open availability, including weekends.
• Reliable with 100% attendance for orientation and training.

Responsibilities

• Assist customers remotely and provide information on resources.
• Navigate multiple systems to support inquiries efficiently.
• Document interactions and ensure accuracy in service delivery.

Skills

Bilingual Spanish/English

Call center experience

Remote work experience

Tech-savvy

Job description

Frontline Group is seeking a Bilingual (Spanish/English) Customer Service Representative to support individuals remotely. You will connect people to emergency shelter and resources, handling inquiries with compassion and accuracy.

The role is full-time, temporary, remote, with orientation on October 15, 2026. Must be bilingual, attend training, and maintain 100% attendance. Prior call center experience is preferred and tech-savvy with multiple systems.