Remote Bilingual Mental Health Coordinator

Eisnerhealth; Los Angeles (CA); Remote; USD 30,000 - 34,000; Part time

Benefits offered by this job

Part-Time Opportunity

401(k) plan with 3% employer contrib.

Meaningful work in community health

Job summary

Eisner Health is seeking a part-time Mental Health Coordinator to support scheduling and daily operations for the Behavioral Health team. This 15-hour-per-week, fully remote role (3 days) requires you to coordinate patient appointments, handle high call volumes, and maintain accurate records in the EHR, serving the Behavioral Health department.

The ideal candidate is bilingual (English/Spanish), organized, dependable, and customer-focused, thriving in a fast-paced healthcare setting while

Qualifications

• High school diploma or equivalent required.
• Current CPR certification.
• Proficiency in English and Spanish.
• Proficiency in Microsoft Office applications (Word, Excel, Outlook).
• Familiarity with computers, multi-button telephone systems, and standard office equipment.
• Excellent telephone communication, interpersonal, and customer service skills.
• Strong organizational and time-management skills, with ability to manage competing priorities.
• Ability to learn the Center's computer and telephone systems within one month of hire.
• Ability to learn scheduling and telephone operator procedures within three months of cross-training.
• Ability to work collaboratively in a team and adapt to different sites.

Responsibilities

• Schedule behavioral health appointments and provide accurate, timely reminders with provider names.
• Manage a high volume of incoming calls and respond to routine inquiries.
• Forward messages to Behavioral Health staff or Intake Specialist for triage.
• Maintain accurate patient demographic information and update records in the EHR.
• Respond to scheduling requests and provide clear information regarding appointments.
• Communicate appointment changes and scheduling updates to clinical staff promptly.
• Provide courteous, professional, and respectful service to patients, visitors, and colleagues.
• Maintain an organized workspace and support departmental operations across sites.

Skills

Bilingual English and Spanish

Telephone communication

Interpersonal skills

Customer service skills

Organizational skills

Time-management

Team collaboration

Adaptability

Education

High school diploma or equivalent

CPR certification

Tools

Athenahealth

Computer systems familiarity

Job description

Eisner Health is seeking a part-time Mental Health Coordinator to support scheduling and daily operations for the Behavioral Health team. This 15-hour-per-week, fully remote role (3 days) requires you to coordinate patient appointments, handle high call volumes, and maintain accurate records in the EHR, serving the Behavioral Health department.

The ideal candidate is bilingual (English/Spanish), organized, dependable, and customer-focused, thriving in a fast-paced healthcare setting while