Remote Bilingual Member Support Specialist

NCD; Houston (TX); On-site; USD 24,000 - 25,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Life insurance

Disability insurance

401(k) with employer match

Work from home allowance

Job summary

Deployment: NCD seeks a remote bilingual Customer Care Advisor to deliver top-tier service to members via phone, email, and chat. This 100% work-from-home role includes 2–4 weeks of paid remote training and equipment provision.

Key duties include handling inbound/outbound communications, resolving issues, and guiding members through product enrollment and changes with accuracy and empathy.

Qualifications

• 2+ years of customer service or call center experience.
• Excellent verbal and written communication skills.
• Ability to multitask by listening, typing, speaking, and navigating multiple interfaces simultaneously.
• Work from home allowance and support provided by employer.

Responsibilities

• Handles both inbound and outbound communication with members and/or providers.
• Communicates with clients across multiple channels, including phone, email, and chat.
• Reviews member products and answers questions regarding products, current policies, adds/changes, resolving disputes, and processing transactions.
• Refers new product enrollment or changes to existing enrollment to a licensed agent.
• Addresses billing or service complaints and inquiries; forwards escalated issues to correct department for investigation.
• Documents all member interactions and comments in CRM software; maintains accurate notes describing every client contact.
• Continually maintains working knowledge of all company products and services.
• Educates members about managing their health and well-being so they can select the best benefit plan options and maximize the value of their health plan benefits.
• Builds trust with members across the healthcare life cycle and improves member retention.
• Meets performance goals and established KPIs in the areas of call quality, conversation effectiveness, member satisfaction, call volume and average handle times, attendance and schedule adherence.
• Attends and participates in team meetings, skill builders, training exercises.

Skills

Customer service

Call center

Bilingual

Phone support

Multitasking

Tools

CRM software

Job description

Deployment: NCD seeks a remote bilingual Customer Care Advisor to deliver top-tier service to members via phone, email, and chat. This 100% work-from-home role includes 2–4 weeks of paid remote training and equipment provision.

Key duties include handling inbound/outbound communications, resolving issues, and guiding members through product enrollment and changes with accuracy and empathy.