Remote Bilingual Member Care Specialist

NCD; El Paso (TX); On-site; USD 23,000 - 26,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Life insurance

Disability insurance

401(k) with employer match

Work from home allowance and support

Job summary

NCD is seeking a remote Bilingual Customer Care Advisor to deliver top-tier phone support to customers. The role emphasizes attentive listening, swift issue resolution, and clear communication across phone, email, and chat channels.

This 100% work-from-home position includes 2–4 weeks of paid remote training, equipment provision, and a strong emphasis on customer satisfaction and policy knowledge. Training helps you master product details and enhance member experiences.

Qualifications

• 2+ years of customer service or call center experience.
• Excellent verbal and written communication skills.
• Ability to multitask by listening, typing, speaking, and navigating multiple interfaces simultaneously.

Responsibilities

• Handles both inbound and outbound communication with members and/or providers.
• Communicates with clients across multiple channels, including phone, email, and chat.
• Reviews member products and answers questions regarding products, current policies, adds/changes, resolving disputes, and processing transactions.
• Refers new product enrollment or changes to existing enrollment to a licensed agent.
• Addresses billing or service complaints and inquiries; forwards escalated issues to correct department for investigation.
• Documents all member interactions and comments in CRM software; maintains accurate notes describing every client contact.
• Educates members about managing their health and well-being so they can select the best benefit plan options and maximize the value of their health plan benefits.
• Builds trust with members across the healthcare life cycle and improves member retention.
• Meets performance goals and established KPIs in the areas of call quality, conversation effectiveness, member satisfaction, call volume and average handle times, attendance and schedule adherence.
• Attends and participates in team meetings, skill builders, training exercises.

Skills

Customer service

Verbal communication

Written communication

Multitasking

Tools

CRM software

Job description

NCD is seeking a remote Bilingual Customer Care Advisor to deliver top-tier phone support to customers. The role emphasizes attentive listening, swift issue resolution, and clear communication across phone, email, and chat channels.

This 100% work-from-home position includes 2–4 weeks of paid remote training, equipment provision, and a strong emphasis on customer satisfaction and policy knowledge. Training helps you master product details and enhance member experiences.