Remote Customer Care Advisor - Spread the Smile, Help Members

NCD; New Mexico; On-site; USD 24,000 - 25,000; Full time

Benefits offered by this job

Company-paid health, dental, life, and

401(k) with employer match

Professional development opportunities

Work from home allowance and support

Positive work environment

Job summary

NCD, a top-tier insurance provider, is seeking a remote Customer Care Advisor to join our team. You will deliver the highest level of phone service and support to our members in a timely manner.

This 100% work-from-home role requires 2-4 weeks of paid remote training and provides equipment. Responsibilities include handling calls, multi-channel communication, enrollment support, and CRM documentation to ensure accurate record-keeping.

Qualifications

• 2+ years of customer service or call center experience.
• Excellent verbal and written communication skills.
• Proficient with MS Word, Excel, Outlook, and Teams.
• Ability to multitask across interfaces while listening and typing.
• Spanish bilingual is a plus with additional pay differential.

Responsibilities

• Handle inbound and outbound calls with members and providers.
• Communicate with clients via phone, email, and chat.
• Review member products and answer questions on policies and enrollment.
• Escalate enrollment changes to a licensed agent.
• Address billing or service inquiries and route issues to the correct department.
• Document all interactions in CRM with detailed notes.
• Maintain knowledge of all company products and services.
• Educate members on managing health benefits to maximize value.
• Build trust across the healthcare lifecycle and improve retention.
• Meet KPIs for call quality, satisfaction, and efficiency.

Skills

Customer service

Communication skills

Multitasking

Spanish bilingual

Education

College degree preferred

Tools

MS Word

Excel

Outlook

Teams

Job description

NCD, a top-tier insurance provider, is seeking a remote Customer Care Advisor to join our team. You will deliver the highest level of phone service and support to our members in a timely manner.

This 100% work-from-home role requires 2-4 weeks of paid remote training and provides equipment. Responsibilities include handling calls, multi-channel communication, enrollment support, and CRM documentation to ensure accurate record-keeping.