Remote Bilingual Member Care Advisor

NCD; Oklahoma; On-site; USD 23,000 - 25,000; Full time

Benefits offered by this job

Company-paid health, dental, life, and

disability insurance

401(k) with employer match

Work from home allowance

Positive work environment

Job summary

NCD is hiring a remote Bilingual Customer Care Advisor to provide top-tier phone and online support for members. You’ll handle inquiries, resolve issues, and guide customers across channels from home.

We value active listening, clear communication, and a customer-first mindset. The role offers paid remote training and equipment provision, with opportunities for growth and professional development.

Qualifications

• 2+ years of customer service or call center experience
• College degree preferred, but not required
• Excellent verbal and written communication skills
• Proficient computer skills including MS Word, Excel, Outlook, Teams
• Ability to multitask by listening, typing, speaking, and navigating multiple interfaces simultaneously
• Bilingual (Spanish bilingual employees receive an additional pay differential)

Responsibilities

• Handles both inbound and outbound communication with members and/or providers
• Communicates with clients across multiple channels, including phone, email, and chat
• Reviews member products and answers questions regarding products, current policies, adds/changes, resolving disputes, and processing transactions
• Refers new product enrollment or changes to existing enrollment to a licensed agent
• Addresses billing or service complaints and inquiries; forwards escalated issues to correct department for investigation
• Documents all member interactions and comments in CRM software; maintains accurate notes describing every client contact
• Continually maintains working knowledge of all company products and services
• Educates members about managing their health and well-being so they can select the best benefit plan options and maximize the value of their health plan benefits
• Builds trust with members across the healthcare life cycle and improves member retention
• Meets performance goals and established KPIs in the areas of call quality, conversation effectiveness, member satisfaction, call volume and average handle times, attendance and schedule adherence
• Attends and participates in team meetings, skill builders, training exercises

Skills

Customer service

Multitasking

Verbal communication

Written communication

Bilingual (Spanish)

MS Word

Excel

Outlook

Teams

Education

College degree

Tools

MS Word

Excel

Outlook

Teams

Job description

NCD is hiring a remote Bilingual Customer Care Advisor to provide top-tier phone and online support for members. You’ll handle inquiries, resolve issues, and guide customers across channels from home.

We value active listening, clear communication, and a customer-first mindset. The role offers paid remote training and equipment provision, with opportunities for growth and professional development.